Note: The job is a remote job and is open to candidates in USA. Conduent is a company that delivers mission-critical services and solutions for Fortune 100 companies and governments. They are seeking a Remote Customer Service Representative I to support client customers as the first point of contact, answering calls and providing product information while resolving customer inquiries.
Responsibilities
- Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems
- Identify customer needs to ensure the customer is provided complete and accurate information
- Process required transactions via mainframe or web-based applications
- Submit research requests in a concise yet accurate manner
- Maintain a thorough knowledge of the company and client programs, policies, and technology
- Communicate effectively in a warm and empathetic manner
- Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals
- Provide support to other positions/operations in cases during heavy workloads or absences
Skills
- Must reside in Florida to be considered
- Must be at least 18 years of age or older
- Must have a High School Diploma, or equivalent
- Must be able to submit to a background check and drug test
- Must be able to work shift Monday-Friday from 10am – 7pm
- Customer Service Experience
- The ability to convey complex information in clear and concise terms to ensure customer understanding
- Strong work ethic
- Effective and accurate written and verbal communication skills
- Effective problem-solving skills
- Can navigate multiple applications and research solutions with ease
- Love helping people and guiding them to the best solution for their issue
- Are excited by innovative technology
- Provide calm conflict resolution and problem solving for frustrated customers
- Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers
- Can commit to 100% attendance for three to five weeks of paid training
Benefits
- Remote - Work From Home
- Full-time Employment with Benefits day one including paid Holidays.
- Paid Training- Training ONSITE for 1 week then 100% remote.
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- A retirement savings plan
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time
Company Overview
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. It was founded in 1998, and is headquartered in Irvine, California, USA, with a workforce of 10001+ employees. Its website is https://www.conduent.com/.