Note: The job is a remote job and is open to candidates in USA. Prism Data Consulting is dedicated to helping data professionals find their best fit. They are seeking a Customer Service Associate to manage inbound and outbound calls, maintain data entry standards, and collaborate with diverse clients to meet their needs effectively.
Responsibilities
- Manage inbound and outbound calls while ensuring accuracy and quality
- Maintain meticulous data entry standards for all interactions
- Meet and exceed performance metrics to unlock advancement opportunities
- Utilize a seamless digital setup to provide top-tier service
- Collaborate with diverse clients to address their needs effectively
Skills
- Must have Windows 11 operating system
- Minimum of 16 GB RAM on a desktop or laptop (no Chromebooks or Macs)
- Dedicated hardwired internet connection is mandatory
- Dual monitors and a noise-canceling USB headset are required
- Must reside in the U.S. (state exclusions apply)
- Previous experience in customer service or related fields
- Strong technical skills and familiarity with digital communication tools
- Proven ability to work independently in a remote setting
- Excellent verbal communication skills and a professional demeanor
- Ability to adapt to varying client needs and performance metrics
Benefits
- Opportunity for rapid advancement based on performance metrics
- Flexible self-scheduling, allowing for evenings and weekends
- Remote work environment with a focus on high standards
- Work with diverse clients, enhancing your professional experience
Company Overview
At Prism Data Consulting, we transform raw information into strategic insights. It was founded in 2012, and is headquartered in , with a workforce of 11-50 employees. Its website is http://www.prismdatahub.com.