[Remote] Project Coordinator

Note: The job is a remote job and is open to candidates in USA. Big Red Rooster Flow, part of Marmon Foodservice Technologies, is committed to making a positive impact through diverse learning and working opportunities. The Project Coordinator will assist in project quoting, manage workloads, and ensure alignment with project objectives while maintaining accurate documentation and customer communication.

Responsibilities

• Assist in the development and maintenance of project quoting, ensuring alignment with project objectives and deadlines - manage workload and meet project KPIs
• Identify issues in scope and communicate with the external & internal teams/installers/vendors/customers for resolution
• Identify opportunities for process improvement and communicate through the proper channels
• Maintain accurate project documentation for PM communications to the customer
• Typically quote and place orders for brand conversion projects
• Maintain and understand customer/brand products and offerings to address questions
• Collaborate with the team and supervisors to ensure the correct resolution of complex issues
• Stay up to date on product knowledge, processes, and best practices as training/information is provided by the team, brand, and supervisors
• Use internal systems/reporting for most project initiatives
• Contribute to a positive company and team culture
• Manage Customer Support Team in box including phone and email requests
• And other duties as assigned
• Read/analyze survey information and site documents for accurate scope and quotes
• Provide clear and concise written delivery
• Provide excellent customer service by actively listening, understanding needs, and executing a solution
• Fast paced email and phone response times
• Respond effectively to sensitive inquiries
• Verbally communicate effectively with clients/customers
• Escalate appropriately when there are questions or escalated issue
• Ability and willingness to face challenges and solve problems while maintaining effective customer relationships by meeting or exceeding their requirements and expectations
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret various instructions furnished in written, oral, diagram, or schedule form
• Strong organizational skills

Skills

• 1-3 years working in a business environment
• General business background with working knowledge of principles, practices, and techniques of project management
• Strong analytical / problem-solving skills
• Excellent communication and time management skills to be able to manage a fast-paced and constantly changing work environment
• Experience in customer service, construction, or branding is a plus
• BS or BA Degree, or similar experience

Benefits

• Medical
• Dental
• Vision
• 401k matching
• And more

Company Overview