Note: The job is a remote job and is open to candidates in USA. Humana Inc. is a leading U.S. healthcare company focused on improving the health and well-being of the millions they serve. They are seeking a Principal Software Engineer to transform IT Service Management and Technology Lifecycle Management operations through automation and AI integration, aiming to enhance operational workflows and decision-making processes across the enterprise.
Responsibilities
- Automate asset and lifecycle management processes including end-of-life tracking, refresh orchestration, and compliance monitoring
- Rapidly develop AI skills and automation patterns necessary to model optimal paths for EOL work orchestration and completion. This includes building a catalog of repeatable skills for activities such as code-based updates (.net / java version updates) and server and O/S migrations
- Design and implement automation across incident, problem, and change management workflows
- Build end-to-end workflows that connect trigger, decision, and execution points to reduce manual effort and cycle time
- Integrate AI into operational workflows to improve incident triage, routing, root cause summarization, change risk prediction, and lifecycle risk modeling
- Leverage enterprise AI capabilities such as Claude Code, Azure AI/OpenAI, Gemini and internal AI platforms where applicable
- Integrate and optimize ServiceNow, LeanIX, Apptio, CMDB, and related enterprise platforms
- Ensure clean, automated data flow across systems to improve interoperability, reduce duplicate entry, and strengthen decision support
- Build dashboards and insights for lifecycle risk, incident patterns, root cause trends, and change success/failure rates
- Enable real-time operational visibility to support better prioritization and faster action
- Establish a scalable catalog of reusable AI-driven automation capabilities that application and technology teams leverage annually to plan, orchestrate, and execute EOL lifecycle activities with minimal manual effort
- Accelerate EOL lifecycle execution through AI-enabled orchestration, simplifying complex, cross-team workflows and reducing time to remediate unsupported technologies across the enterprise
- Develop standardized automation patterns and playbooks that group and sequence logical EOL activities (e.g., discovery, impact analysis, remediation planning, execution), eliminating redundant effort and driving consistency
- Enable intelligent, application and technology-centric EOL planning, delivering clear visualization, inventory, and AI-recommended action plans for each application or technology to streamline decision-making and execution
- Drive rapid adoption of AI skills and tooling across ITSM and TLM teams, embedding AI into day-to-day operations to continuously optimize lifecycle management, reduce waste, and improve throughput
- Improve enterprise visibility into EOL risk and progress through automated insights, enabling proactive planning, faster execution, and measurable reduction in lifecycle-related risk exposure
Skills
- Bachelor's degree or equivalent work experience
- 10 or more years of engineering experience with automation, integration, or software/platform engineering
- Experience with AI tools including Azure, Claude Code, OpenAI
- Demonstrated experience simplifying complex operational processes through software engineering and workflow automation
- Strong experience with APIs, scripting, and software development using technologies such as Python and/or JavaScript
- Experience with ServiceNow development, configuration, integration, or workflow automation
- Experience with cloud technologies and modern automation frameworks, with Azure preferred
- Strong communication, systems thinking, and the ability to collaborate effectively across organizational boundaries
- Passion for automation, simplification, and improving how work gets done across enterprise IT operations
- Experience applying AI to IT operations, workflow orchestration, or enterprise service management
- Knowledge of ITSM disciplines including incident, problem, and change management
- Knowledge of CMDB, asset management, and technology lifecycle management practices
- Experience integrating enterprise platforms such as ServiceNow, LeanIX, Apptio, and related data/reporting tools
- Strong data mindset with experience using metrics to improve quality, automation outcomes, and operational performance
Benefits
- This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
- Medical, dental and vision benefits
- 401(k) retirement savings plan
- Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- Short-term and long-term disability
- Life insurance
- Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
Company Overview
Dice is a job-searching platform for technology professionals. It is a sub-organization of DHI Group. It was founded in 1990, and is headquartered in Santa Clara, California, USA, with a workforce of 201-500 employees. Its website is http://www.dice.com.Company H1B Sponsorship
Dice has a track record of offering H1B sponsorships, with 2 in 2022, 4 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.