Note: The job is a remote job and is open to candidates in USA. Insurance Office of America is a company focused on delivering exceptional insurance solutions, and they are seeking an Operations Supervisor for their Commercial Lines. This role involves leading the Account Management staff, ensuring compliance with processes, maintaining service excellence, and managing a book of business.
Responsibilities
- Monitor productivity, efficiency, quality, and service standards
- Promote IOA culture and support team engagement
- Support ongoing staff training and development
- Develop future branch operations leaders
- Lead Account Management staff and provide coaching and guidance
- Ensure compliance with HR policies and processes
- Participate in hiring, interviewing, and onboarding
- Deliver evaluations and maintain transparent communication with leadership
- Assign and balance workloads to ensure service continuity
- Implement and enforce processes and best practices
- Monitor and interpret performance data and take action as needed
- Maintain accurate data across agency and carrier systems
- Manage an assigned book of business
- Serve as a subject matter expert for coverage and service questions
- Manage client relationships and support renewals and service needs
- Oversee policy administration, placement, billing, claims support, and documentation of accuracy
- Lead or support the full renewal and new business process
- Deliver excellent service and proactively anticipate client needs
- Promote IOA culture and improve engagement
- Stay updated on company policies and procedures
- Demonstrate integrity and leadership
Skills
- 5+ years of industry experience; or 7+ years of sales, marketing or relationship management experience
- Thorough knowledge of insurance brokerage and client needs
- Required active licensing
- Strong analytical, problem-solving, and decision-making skills
- Exceptional customer service, communication, multitasking, and organizational skills
- Proficiency in MS Office (Outlook, Word, Excel)
- High School Diploma (or equivalent)
- Professional designations preferred
Benefits
- Competitive salaries and bonus potential
- Company-paid health insurance
- Paid holidays, vacations, and sick time
- 401K with employer match
- Professional growth and career progression opportunities
- Respectful culture and work/family life balance
- Community service commitment
- Supportive teammates and a rewarding work environment
Company Overview
Insurance Office of America is a full-service insurance agency. It was founded in 1988, and is headquartered in Longwood, Florida, USA, with a workforce of 1001-5000 employees. Its website is http://www.ioausa.com.