[Remote] Operations Specialist (Fully Remote)

Note: The job is a remote job and is open to candidates in USA. Planet Depos is a company seeking an Operations Specialist to ensure timely communication and operational accuracy in a fast-paced environment. The role involves monitoring urgent communications, managing after-hours calls, and maintaining strong relationships with clients and vendors to deliver exceptional service.

Responsibilities

• Monitor and promptly respond to urgent emails received in public folders (Client Services, Video, Domestic & International Scheduling, Calendar, Billing, Transcription, and Technical Support) during non-business hours; resolve matters through completion and communicate required follow-up to appropriate Department Managers
• Answer and manage calls received through the after-hours emergency line; ensure issues are handled through resolution and escalate or coordinate follow-up with Department Managers as needed
• Build and maintain strong working relationships with domestic and international clients, court reporters, videographers, interpreters, and vendors by demonstrating professionalism, expertise, and a proactive, solutions-oriented approach
• Identify and assign appropriate resources to cover urgent or time-sensitive job requests
• Format, review, and distribute rough draft transcripts to clients and accurately process final transcripts in accordance with company standards
• Provide cross-functional support to other departments by assisting with calls and email volume during peak periods or as operational needs arise
• Maintain current knowledge of all Operations Department protocols and perform foundational functions across departments to effectively respond to emerging client needs
• Accurately document and review Job Notes within ReporterBase to ensure complete and up-to-date records
• Perform additional duties and responsibilities as assigned

Skills

• Strong customer service foundation
• Exceptional technical and communication skills
• Ability to perform effectively under pressure
• Demonstrates sound judgment and discretion
• Ability to act decisively in critical situations
• Quickly grasps technical concepts
• Applies analytical thinking
• Resolves issues efficiently and professionally
• Monitors and responds promptly to urgent emails
• Answers and manages calls received through the after-hours emergency line
• Builds and maintains strong working relationships with clients and vendors
• Identifies and assigns appropriate resources for urgent job requests
• Formats, reviews, and distributes rough draft transcripts
• Accurately processes final transcripts
• Provides cross-functional support to other departments
• Maintains current knowledge of Operations Department protocols
• Accurately documents and reviews Job Notes within ReporterBase

Benefits

• Medical
• Dental
• Vision
• Voluntary Term Life Insurance
• Voluntary Whole Life Insurance
• Voluntary Long Term Disability
• PTO
• Paid Holidays
• 401(k)
• Employee Assistance Program (EAP)

Company Overview