Note: The job is a remote job and is open to candidates in USA. Super.com is a rapidly growing tech company focused on maximizing the lives of both customers and employees. The Manager of Risk Operations will be responsible for developing and driving fraud and risk strategies for the travel marketplace, ensuring a balance between risk mitigation and customer conversion.
Responsibilities
- Prevent fraud and abuse risk across Super.com's travel marketplace, with a focus on hotel and flight transactions at scale
- Design and evolve risk strategies across the full transaction lifecycle (pre-checkout, checkout, authorization, post-booking), balancing fraud prevention, conversion, and customer experience
- Partner closely with Product, Engineering, Data, and Finance to build and optimize real-time decisioning systems, rules, and controls
- Investigate and mitigate complex fraud patterns, including card fraud (debit and credit), friendly fraud, refund abuse, account misuse, and identity-based attacks
- Establish and track core risk KPIs (fraud rate, chargebacks, approval rate), playbooks, and SOPs using data to influence the product and business strategy
- Lead and develop a high-performing team of risk analysts, fostering strong ownership, speed, and analytical rigor
Skills
- 5+ years of experience in fraud, risk, or payments, ideally within high-scale eCommerce or travel environments
- Proven experience operating in complex transaction ecosystems (e.g., marketplaces, travel booking platforms, or payment processors)
- 2+ years of people management experience, with a track record of building strong teams
- Strong analytical skillset with hands-on experience using SQL and/or BI tools (e.g., Looker, Tableau)
- Experience building or optimizing fraud decisioning systems, rules engines, or vendor integrations
- Deep understanding of card-not-present fraud, chargebacks, and customer abuse patterns
- Ability to navigate ambiguity, prioritize effectively, and influence cross-functional stakeholder
- Experience working in or closely with travel or marketplace businesses
- Experience with payments or fraud infrastructure companies (e.g., Riskified, Adyen, Braintree)
- Bachelor's degree in Business Administration, Finance, or related field; advanced degree preferred
- Professional certifications such as CPFPP, CAMS, or CFE
Benefits
- Remote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best. We trust you to get great work done on your terms.
- Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites.
- Everyday Perks: Weekly UberEats credits and travel discounts on SuperTravel help you enjoy the little things.
- Family-Friendly Benefits: We support growing families with generous parental leave and a flexible return-to-work plan.
- Comprehensive Compensation: Competitive salary, equity options, annual bonus, retirement matching, and top-tier benefits packages.
- Investing in You: Access to wellness budgets, personal development funds, and team-level learning resources.
Company Overview
Super.com is a saving app that empowers users to spend less, save more, and build credit. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://www.super.com.