[Remote] Managed Care Service Representative- 40Hrs, Days-SEIU

Note: The job is a remote job and is open to candidates in USA. Boston Medical Center (BMC) is seeking a Managed Care Service Representative to gather information for patient registration and verify demographic, insurance, and financial information for patients. The role involves coordinating provider approvals for managed care patients across various specialty clinics and serving as a Patient Access Representative when needed.

Responsibilities

• Gather information for patient registration across various ambulatory departments
• Verify demographic, insurance, and financial information for patients
• Coordinate and arrange for primary care provider approvals for services provided to managed care patients in various Boston Medical Center specialty clinic areas (Pulmonary/Asthma, Infectious Diseases, and Urgent Care Clinics)
• Serve in the role of Patient Access Representative in any medicine clinic when needed

Skills

• Associate's Degree or High School Diploma plus equivalent experience
• 1-2 years of previous experience in a customer service role within a healthcare setting is preferred
• Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff, and other customers
• Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking, and creativity when resolving customer issues
• Must be able to maintain strict confidentiality of all personal/health sensitive information
• Ability to effectively handle challenging situations and to balance multiple priorities
• Excellent verbal communication skills
• Able to communicate effectively in writing
• Basic computer proficiency, including the ability to access, enter, and interpret computerized data/information
• 1-2 years of previous experience in a customer service role within a healthcare setting

Benefits

• Medical
• Dental
• Vision
• Pharmacy
• Contract increases
• Flexible Spending Accounts
• 403(b) savings matches
• Earned time cash out
• Paid time off
• Career advancement opportunities
• Resources to support employee and family wellbeing

Company Overview

Company H1B Sponsorship