Note: The job is a remote job and is open to candidates in USA. PERSUIT is a technology company that connects corporate clients with law firms through the Apperio platform. The Law Firm Operations & Support Associate will facilitate seamless onboarding and reliable data delivery while building strong relationships across various teams.
Responsibilities
- Lead and manage onboarding for law firms joining the platform
- Build strong relationships with law firm contacts across IT, operations, and legal leadership to drive engagement and ensure timely participation in onboarding activities
- Configure law firm setups and ensure accurate, timely data delivery through the platform
- Respond to and resolve inbound support tickets across the Apperio and PERSUIT platforms, troubleshooting issues and coordinating with internal teams as needed
- Identify opportunities to improve onboarding processes, documentation, and workflows as the function continues to scale
- Work closely with Delivery, Product, Engineering, and Client Experience teams to resolve issues and continuously improve the onboarding and support experience
Skills
- 1-3 years of experience in a professional environment such as consulting, professional services, operations, customer success, project coordination, or a similar role
- Bachelor's degree required
- Comfortable working with data, systems, and technology platforms
- Experience using tools like Excel for organizing or analyzing data; familiarity with SQL or other data tools is a plus
- Experience working with external stakeholders or clients, with the ability to communicate clearly and professionally
- Strong organizational and project management skills, with the ability to manage multiple priorities
- Curiosity and willingness to learn new systems, processes, and tools
- Interest in legal operations, legal technology, SaaS, or client delivery environments is a plus
- You might be a great fit if you have experience in areas like: Client-facing roles in professional services or consulting
- Operations or project coordination roles
- Customer success or SaaS onboarding
- Legal operations, legal technology, or law firm environments
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Training & Development
- Wellness Resources
Company Overview
PERSUIT is redefining how legal teams select and manage outside counsel by mobilizing value-based pricing models from matter intake to invoice review and payment. It was founded in 2016, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https://www.persuit.com/.