[Remote] Inside Sales Representative

Note: The job is a remote job and is open to candidates in USA. 3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters. The Inside Sales Rep is responsible for converting opportunities into revenue by handling inbound and outbound sales communications, managing a sales pipeline, and collaborating with Design Consultants to ensure customer satisfaction.

Responsibilities

• Handle a high volume of inbound and outbound customer communications with professionalism and urgency
• Proactively follow up on unclosed opportunities through a structured Lead Recovery process using a multi-touch cadence (phone, email, SMS) to maximize conversion
• Drive sales to closure through confident objection handling and consultative selling
• Build strong customer rapport, identify needs, and recommend tailored product solutions
• Optimize proposals by reviewing product selections, pricing and financing options
• Create urgency and compelling calls to action that move customers toward decision
• Consistently offer and promote 3 Day Blinds’ financing program on all eligible orders
• Capture deposits in compliance with company policy
• Responsible for conversion along with contact attempts
• Actively manage and prioritize an assigned pipeline of open opportunities
• Execute disciplined daily Salesforce task management to ensure consistent follow-up
• Maintain accurate, detailed documentation of all customer interactions and opportunity updates
• Monitor proposal aging and take ownership of moving opportunities toward conversion
• Identify patterns in lost opportunities and contribute to continuous improvement efforts
• Create, manage, and complete Salesforce tasks daily
• Accurately document customer interactions, orders, and follow-ups in Salesforce
• Create and manage orders in Epic, ensuring all required information is accurate and complete
• Partner closely with Design Consultants under a defined lead management and handoff protocol to ensure seamless coordination, effective follow-up on open quotes, and smooth transition of closed orders
• Communicate clearly with field partners when clarification or rescheduling is needed
• Support a One Team culture while maintaining ownership of your sales outcomes
• Utilize Salesforce for all daily sales activities, opportunity tracking, and reporting
• Maintain strong CRM discipline and data integrity standards
• Use of Nice InContact phone system to manage calls and customer communications
• Leverage email and SMS platforms to support structured outreach
• Take customer deposits over the phone in strict adherence to SOX compliance and payment security procedures
• Adopt and effectively utilize new sales technologies and digital tools to improve productivity, customer engagement, and conversion
• Meet or exceed individual and team performance goals, including:
• Bookings / Revenue
• Conversion rate
• Defined KPI’s
• Productivity standards
• Quality and compliance metrics
• Participate in pipeline reviews and performance discussions
• Maintain a competitive, results-oriented mindset
• Demonstrate reliability, accountability, and consistent attendance
• Effectively multitask and stay organized in a fast-paced, remote sales environment

Skills

• Proven ability to close sales and confidently handle objections
• Strong personal accountability, organization, and follow-through
• Natural curiosity and strong insight into customer needs
• Attention to detail with commitment to accuracy in execution
• Strong verbal and written communication skills
• Ability to build trust and influence customers over the phone
• Strong organizational skills and ability to manage multiple opportunities simultaneously
• High attention to detail and CRM accuracy
• Basic computer proficiency and ability to quickly learn new systems
• Prior inside sales or high-volume outbound sales experience
• Experience using Salesforce, Epic, or other CRM/order management systems
• Experience handling payments or taking deposits over the phone
• Familiarity with financing programs or consultative sales
• Call center sales experience in a performance-focused environment

Benefits

• Generous benefits package including medical, dental, vision, life, disability
• A company culture that prioritizes internal development and professional growth
• Time off with pay
• 401(k) plan with a degree of employer matching
• Paid parental leave
• Wellness programs and product discounts

Company Overview