[Remote] Inbound Pro Success Representative

Note: The job is a remote job and is open to candidates in USA. Angi is a company focused on connecting homeowners with reliable professionals for home service tasks. They are seeking an Inbound Pro Success Representative to manage high-volume inbound calls, diagnose customer issues, and ensure pros find long-term value in their partnership with Angi.

Responsibilities

• Manage a high volume of inbound calls from Pros looking to cancel or reduce their advertising spend
• Use active listening to uncover the 'why' behind the request and demonstrate the platform's value
• Confidently handle objections regarding lead quality, pricing, and performance to secure a 're-close.'
• Partner with Account Management and Support teams to resolve technical or billing roadblocks
• Accurately track save reasons and outcomes in the CRM to help leadership identify market trends and risks
• Refine 're-selling' techniques based on real-time coaching and evolving industry trends

Skills

• Experience navigating and maintaining data integrity within a CRM (e.g., Salesforce) to track customer lifecycles
• Comfort using cloud-based telephony systems in a high-volume, fast-paced inbound environment
• Ability to quickly learn and explain digital advertising metrics and platform tools to non-technical users
• 1-3 years of relevant experience, ideally featuring a combination of high-volume sales and revenue retention where you were responsible for protecting a book of business
• Strategic Communicator: You possess the ability to think on your feet and deliver creative, high-impact solutions while navigating complex conversations under pressure
• Advanced De-escalation: You can maintain a calm, tactful, and professional demeanor even when dealing with highly frustrated customers, turning tense interactions into productive partnerships
• Goal Oriented: You are motivated by a relentless drive to meet and exceed 'Save Rate' metrics and monthly retention targets to help the team win
• High Coachability: You demonstrate a consistent desire to take immediate, constructive feedback and apply it effectively to improve the outcome of your very next call

Benefits

• Full medical, dental, and vision package to fit your needs
• Company Equity Program
• Pet discount plans & retirement plan with company match (401K)
• Generous PTO including sick personal, vacation, volunteer time and paid holidays
• Work/life balance (This role is 40 hours a week, Monday-Friday)
• Technical equipment (i.e. laptop) provided

Company Overview