Note: The job is a remote job and is open to candidates in USA. Hard Rock International is seeking a highly experienced Senior Workday Configuration Analyst (Tier IV) to serve as the top-tier escalation point for Workday production support and complex configuration changes. This role involves resolving complex system issues, executing advanced configurations across modules, and ensuring the stability and performance of the Workday platform while providing guidance to other analysts.
Responsibilities
- Execute and maintain complex Workday configurations across modules including HCM, Payroll, Benefits, Absence, Recruiting, Talent, and Learning
- Design and implement advanced business processes, condition rules, calculated fields, and security configurations
- Act as the final escalation point (Tier IV) for unresolved issues, performing deep-dive root cause analysis and resolution of production defects
- Troubleshoot and resolve cross-functional, multi-module issues impacting system functionality, integrations, or data integrity
- Perform impact analysis for configuration changes and ensure alignment with existing system design
- Own and drive resolution of critical incidents, outages, and high-priority defects, ensuring minimal business disruption
- Provide guidance and direction to Tier I–III analysts on troubleshooting approaches and resolution strategies
- Monitor system health and proactively address recurring issues and systemic defects
- Partner with stakeholders to translate production issues into sustainable configuration solutions
- Maintain detailed documentation of issues, resolutions, and known errors
- Lead bi-annual Workday release support activities, including: Feature impact assessments, Regression testing coordination, Configuration adjustments and validation
- Execute and support unit, integration, and user acceptance testing (UAT) for system changes
- Ensure all changes are thoroughly tested and production-ready prior to deployment
- Support deployment activities and post-release stabilization efforts
- Ensure accuracy, consistency, and integrity of Workday data through audits, validations, and issue resolution
- Troubleshoot data discrepancies across modules and correct via configuration or data loads
- Maintain and support Workday security roles and domain configurations, ensuring proper access and compliance
- Execute mass data changes and data loads using EIBs and other tools
- Develop and maintain advanced Workday reports and dashboards to support business operations
- Troubleshoot and optimize existing reports for accuracy and performance
- Utilize calculated fields and data structures to deliver meaningful insights
- Support business users with ad hoc reporting and data analysis needs
- Partner with HR, Payroll, Talent Acquisition, and Operations teams to understand issues and deliver effective solutions
- Provide expert-level consultation on system capabilities and limitations within the context of support and enhancements
- Participate in functional discussions to refine requirements for enhancements and fixes
- Communicate complex technical issues and solutions in a clear, business-friendly manner
- Support configurations related to: Shift-based and hourly workforce structures, Union rules and compliance requirements, High-volume seasonal hiring processes, Multi-property and multi-entity operations
- Ensure issues and changes align with gaming regulations, labor laws, and operational standards
Skills
- 8+ years of Workday experience, with strong emphasis on production support and configuration
- Proven experience operating at a Tier III+ level with escalation handling responsibilities
- Deep expertise across multiple Workday modules, including: HCM, Payroll, Benefits, Absence, Recruiting, Talent, Learning
- Advanced skills in: Workday business process framework, Calculated fields and reporting, Security configuration and troubleshooting, Root cause analysis and complex issue resolution
- Strong ability to analyze and resolve cross-functional system issues
- Ability to work independently while managing multiple high-priority support items
- Workday Pro Certifications in one or more modules
- Experience with Workday integrations (EIB, Core Connectors; Studio exposure preferred)
- Background in gaming, hospitality, or multi-entity environments
- Familiarity with Prism Analytics or advanced reporting tools
- Understanding of HR, payroll, and compliance processes
Benefits
- We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Company Overview
Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. It was founded in 1971, and is headquartered in Davie, Florida, USA, with a workforce of 10001+ employees. Its website is https://www.hardrockhotels.com.Company H1B Sponsorship
Hard Rock International has a track record of offering H1B sponsorships, with 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.