Note: The job is a remote job and is open to candidates in USA. Loop is hiring a Head of Revenue Operations to help scale and strengthen their Go-To-Market organization as they enter their next phase of growth. This role involves leading the Revenue Operations team, enhancing analytics and insights, and creating a disciplined operating model across Sales, Marketing, and Merchant Success.
Responsibilities
- Lead Loop’s GTM analytics and reporting strategy, providing clear visibility into performance, risk, and opportunity across the funnel
- Own forecasting, capacity planning, pipeline health, and performance management, partnering closely with Finance on planning and unit economics
- Build and maintain executive-level dashboards and models that inform proactive decision-making and serve as the single source of truth for GTM metrics
- Own and optimize Loop’s GTM tech stack, including Salesforce and adjacent tools such as Gong, Replit, Lovable, Hex, Looker, Notion, and various AI Tools (Claude)
- Evaluate, implement, and integrate new systems and AI-driven solutions to improve efficiency, insight, and execution
- Ensure strong adoption, clean data architecture, and scalable infrastructure across GTM teams
- Develop the processes, documentation, and training needed to support consistent execution across Sales, Marketing, and Merchant Success
- Strengthen onboarding, tool adoption, and ongoing enablement for GTM teams as Loop scales
- Define, monitor, and improve SLAs across the merchant journey, from pre-sale through post-sale
- Lead and develop Loop’s Revenue Operations team, setting clear expectations around ownership, accountability, and impact
- Establish RevOps as a strategic partner to GTM leadership through strong prioritization, execution, and operational discipline
- Create and maintain a clear RevOps roadmap that aligns cross-functional priorities and provides visibility into tradeoffs and progress
Skills
- 12 to 15 years of experience in Revenue Operations, Sales Operations, or GTM Operations
- Director-level leadership experience with direct people management responsibility
- Proven experience scaling a B2B SaaS business through the $50M to $100M+ ARR range
- Deep expertise in analytics, reporting, and modeling, including forecasting, capacity planning, pipeline analysis, and unit economics
- Strong data visualization skills and experience with modern analytics tools
- Proven experience owning and optimizing CRM and GTM systems, with Salesforce experience strongly preferred
- Comfort working with technical tools and platforms, and a clear interest in applying AI to improve how teams operate
- Track record of close partnership with Finance and GTM leadership
- High ownership mindset with disciplined prioritization and clear decision-making across competing demands
- Experience operating in fast-moving, resource-conscious environments
- Strong executive communication skills and the ability to influence senior stakeholders
Company Overview
Loop is a return portal that automated all the returns and refunds of products. It was founded in 2017, and is headquartered in Columbus, Ohio, USA, with a workforce of 201-500 employees. Its website is https://www.loopreturns.com.