Note: The job is a remote job and is open to candidates in USA. Franklin Templeton is a global investment firm dedicated to helping clients achieve their investment goals through innovative solutions. The GSS Client Representative role focuses on delivering exceptional service to clients and advisors while maintaining professionalism and confidentiality in a dynamic call center environment.
Responsibilities
- You will maintain professionalism and confidentiality
- You will deliver exceptional service to clients and advisors
- You will use product knowledge to process financial and non-financial transactions accurately
- You will follow legal and company procedures
- You will participate in training and mentoring sessions
- You will support a positive team culture
Skills
- Experience in client or customer service
- Bachelor's degree or equivalent experience
- Strong computer and internet navigation skills
- Willingness to learn new systems
- Excellent communication skills
- Attention to detail
- Ability to prioritize and multitask
Benefits
- Three weeks paid time off the first year
- Medical, dental and vision insurance
- 401(k) Retirement Plan with 85% company match on your pre-tax and/or Roth contributions, up to the IRS limits
- Employee Stock Investment Program
- Tuition Assistance Program
- Purchase of company funds with no sales charge
- Onsite fitness center and recreation center*
- Onsite cafeteria*
Company Overview
Franklin Templeton provides investment management services across various asset classes to institutional and individual clients. It was founded in 1947, and is headquartered in San Mateo, California, USA, with a workforce of 5001-10000 employees. Its website is http://www.franklintempleton.com.