Join arenaflex: Empower Patients and Shape Healthcare Financial Excellence
Welcome to arenaflex, where we believe that exceptional patient care extends beyond medical treatment to encompass every aspect of the healthcare experience—including financial clarity and peace of mind. As a leader in healthcare services, arenaflex is committed to creating strong, healthy, and sustainable communities by transforming how we support our patients through their healthcare journeys. We are currently seeking a talented and dedicated Financial Counselor to join our dynamic Patient Financial Services team in a remote capacity.
If you have a passion for helping others navigate complex healthcare financial matters, thrive in a collaborative environment, and want to be part of an organization that truly makes a difference in people's lives, then arenaflex is the place for you. This is an exciting opportunity to contribute to our mission of providing comprehensive, compassionate care while developing your career in healthcare administration and patient financial services.
About arenaflex and Our Patient Financial Services Team
At arenaflex, we understand that in order to create strong, healthy, and sustainable communities, we must re-engineer and transform current systems. Providing educational support and resources contributes to our overall social impact mission and community investment efforts. Our Patient Financial Services department plays a critical role in ensuring that every patient receives the financial support they need to access quality healthcare without undue burden.
As a Financial Counselor at arenaflex, you will be at the forefront of patient financial care, serving as a vital link between patients, medical staff, and insurance providers. Your work will directly impact our ability to continue serving our communities by helping to ensure the financial sustainability of our programs and services.
Position Overview: What You'll Do
We are seeking a detail-oriented and compassionate Financial Counselor to ensure that coverage is financially cleared for all emergency inpatient and observation services. In this role, you will be responsible for reviewing insurance eligibility and benefits, creating patient estimates, and facilitating upfront cash collections when appropriate. You will interact professionally with all patient-related hospital departments, patients, families, visitors, nursing personnel, and medical staff.
Your daily responsibilities will include conducting thorough reviews of inpatient and observation patient accounts, determining authorizations and benefits, creating accurate financial estimates, and collecting point-of-service payments when needed. Additionally, you will identify appropriate payment sources, which may include patient payments and/or referrals for enrollment in government programs such as Medicaid and Charity Care. If applicable, you will provide timely and appropriate referrals for various state medical assistance programs.
Key Responsibilities:
- Insurance Eligibility and Benefits Review: Conduct comprehensive reviews of insurance eligibility and benefits for all emergency inpatient and observation services to ensure proper financial clearance.
- Financial Estimation and Collection: Create accurate cost estimates for patients and facilitate upfront cash collection as needed, ensuring transparency in healthcare billing.
- Account Resolution: Take actions that support maximization of collection of balances due or account resolution from all sources, meeting quality and productivity expectations.
- Billing Error Correction: Facilitate account resolution by accurately identifying, following up on, or correcting billing errors, lower than expected reimbursement, or denials for correction for submission or resubmission to patients and/or insurance carriers.
- Efficient Account Management: Accurately perform actions on accounts that will result in the least amount of time and effort to bring an account to resolution based on job-specific priority matrices.
- Issue Identification and Resolution: Timely identify, research, and resolve any issues that may cause delays in payment or account resolution.
- Process Improvement: Identify and recommend opportunities to improve collections and follow-up activities, contributing to departmental excellence.
- Cross-Functional Collaboration: Work collaboratively across teams, with peers, and revenue cycle departments to ensure seamless patient financial experiences.
- Government Program Enrollment: Identify patients who may qualify for Medicaid, Charity Care, or other government assistance programs and provide appropriate referrals for enrollment.
- Patient and Family Communication: Interact professionally and compassionately with patients, families, and visitors, answering questions and providing clear explanations of financial responsibilities and options.
Qualifications: What We're Looking For
Education and Certification Requirements:
- High School Diploma or GED equivalent required within one (1) year of hire.
- Candidates who do not possess a High School Diploma or GED equivalent will be provided the opportunity to enroll in a GED/HSEA program at time of hire as a condition of employment. A hired candidate will be provided one (1) year from date of hire to successfully complete a GED program and obtain their HSEA.
Required Experience and Knowledge:
- Four (4) years of similar hospital billing or accounting experience required.
- Minimum of three (3) years of insurance authorization/pre-certification experience required.
- In-depth knowledge of Charity Care, Uncompensated Care, and Medicaid guidelines and regulations.
- Knowledge of medical terminology and insurance verification preferred.
- Knowledge of insurance, insurance verification, and TOS (Type of Service) collections.
- Prior experience in hospital admissions preferred.
- Computer experience required, with proficiency in Microsoft Office applications and healthcare billing systems.
Preferred Qualifications:
- Preferred experience includes insurance verification, cash collections, and obtaining Notices of Admission (NOA), with knowledge of various insurance plans.
- Bilingual English/Spanish preferred—strong communication skills in both languages is highly valued in our diverse patient population.
Skills and Competencies for Success
To excel as a Financial Counselor at arenaflex, you must possess a unique combination of technical expertise and interpersonal skills:
- Attention to Detail: You must be meticulous in reviewing insurance information, calculating estimates, and ensuring accuracy in all financial documentation.
- Strong Communication Skills: Ability to communicate effectively with patients, families, and healthcare professionals, explaining complex financial information in clear, understandable terms.
- Analytical Thinking: Strong problem-solving skills to identify billing discrepancies, insurance issues, and account resolution opportunities.
- Multitasking and Time Management: Ability to manage multiple patient accounts simultaneously while meeting productivity and quality expectations.
- Empathy and Compassion: A genuine desire to help patients navigate difficult financial situations with sensitivity and respect.
- Technical Proficiency: Comfortable working with various software systems, including electronic health records and insurance verification platforms.
- Knowledge of Regulatory Compliance: Understanding of healthcare billing regulations, Medicaid guidelines, and Charity Care programs.
Compensation and Benefits: Your Total Wellbeing at arenaflex
At arenaflex, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, we offer market-competitive compensation and a comprehensive benefits package designed to support your physical, emotional, financial, personal, career, and community wellbeing.
Competitive Pay:
- Hourly Pay Range: $20.14 - $25.47 per hour
- The compensation offered to the candidate selected for this position will depend on several factors, including the candidate's educational background, skills, and professional experience.
Comprehensive Benefits Package:
- Paid Time Off: Including Vacation, Holidays, and Sick Time
- Retirement Plans: Robust retirement savings options to help you plan for the future
- Medical and Prescription Drug Insurance: Comprehensive health coverage for you and your family
- Dental and Vision Insurance: Complete oral and visual care coverage
- Disability and Life Insurance: Protection for you and your loved ones
- Paid Parental Leave: Supporting you during important life moments
- Tuition Reimbursement: Investing in your continued education and professional development
- Student Loan Planning Support: Resources to help you manage and plan for student loan repayment
- Flexible Spending Accounts: Health Care and Dependent Care FSAs to maximize your savings
- Wellness Programs: Programs designed to support your overall health and wellbeing
- Voluntary Benefits: Including Pet Insurance and other optional coverage
- Community and Volunteer Opportunities: Ways to give back and make a difference
- Exclusive Discounts: Through our partners including entertainment, technology, and wellness brands
Work Environment and Culture
As a remote Financial Counselor, you will enjoy the flexibility of working from home while remaining connected to our team and mission. This position offers the convenience of a remote work arrangement while requiring you to be an integral part of our Patient Financial Services team.
Schedule Details:
- Position Type: Full-time
- Work Schedule: Remote, Monday through Friday, 1:00 PM - 9:00 PM
- Weekend Rotation: Rotating every other weekend (1:00 PM - 9:00 PM Saturday and Sunday) required
- Holiday Rotation: Rotating holidays required
- Travel: Occasional travel as needed to support our medical centers
At arenaflex, we foster a culture of collaboration, inclusion, and excellence. We believe that diverse perspectives strengthen our organization and enable us to better serve our communities. As an equal opportunity employer, arenaflex is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other protected characteristic.
Career Growth and Development Opportunities
Joining arenaflex as a Financial Counselor opens doors to numerous career advancement opportunities within our organization. We are committed to investing in your professional growth through:
- Internal Promotion Paths: Exceptional performers may advance to senior counselor roles, team lead positions, or management opportunities within Patient Financial Services.
- Continuous Learning: Access to ongoing training programs, workshops, and certifications in healthcare billing, insurance regulations, and patient financial services.
- Cross-Functional Exposure: Opportunities to work with various departments, gaining breadth of experience in revenue cycle operations.
- Tuition Reimbursement: Financial support for pursuing relevant degrees or certifications that advance your career.
- Professional Development: Regular performance feedback and career planning discussions to help you achieve your goals.
Why arenaflex? Make a Difference Every Day
When you join arenaflex, you become part of something bigger than yourself. You join a team of dedicated professionals who are passionate about making healthcare accessible and manageable for every patient we serve. Your work as a Financial Counselor directly impacts real people's lives—helping families understand their financial options, ensuring patients can access the care they need, and supporting the sustainability of vital healthcare services in our communities.
We are proud to be an organization that values integrity, compassion, and excellence in everything we do. Our Total Wellbeing approach means we care about your success both inside and outside of work. We invite you to explore all that arenaflex has to offer and discover how you can grow with us while making a meaningful difference.
Apply Today: Begin Your Journey with arenaflex
We are excited to consider your application for the Financial Counselor position at arenaflex. If you have the required experience, skills, and passion for helping others, we encourage you to apply now and take the first step toward a rewarding career with our organization.
At arenaflex, we believe that great talent deserves great opportunities. Join our team and become part of a community that is transforming healthcare, one patient at a time.
arenaflex is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.