[Remote] Field Service Engineer/Technician, Northeast USA

Note: The job is a remote job and is open to candidates in USA. AMETEK is a leading global provider of industrial technology solutions, and they are seeking a Field Service Engineer/Technician to join their team. This role involves installing and servicing laser-based equipment, providing training and remote support, and troubleshooting various systems across multiple industries.

Responsibilities

• System Installation and Training
• Install and train customers on various Laser & Vision-based projection and inspection systems in variety of environments, applications, and industries
• On-site calibration & commissioning of new hardware & software
• System level troubleshooting
• Deliver multi-day training courses including classroom-based theory & conduct hands-on “at the machine” learning for operators, administrators, & maintenance personnel
• Follow all company quality and safety procedures
• Provide detailed accounts of customer applications and take part in data collection for new product development & bug reporting/resolution
• On-site Service & Troubleshooting
• In field diagnostic testing/troubleshooting of electro optic, & electronic components using standard instruments
• Troubleshoot, maintain, and repair industrial, electrical and electronic control systems and other 3rd party integrated system components
• Carry out preventative maintenance programs to ensure proper machine performance while keeping required maintenance records
• Provide phone and online support to customers as required
• Remote Support
• Provide remote technical support via phone, email, and remote desktop client from your home office
• Do your part to support the global team; occasionally answer after hours support calls on nights or weekends
• Maintain proper reporting and data entry within company CRM/business systems
• Manage and process your own travel expenses
• Product testing

Skills

• Diploma/ Degree in Mechanical, Electrical, Electronics, Photonics (vision) Technology or equivalent program
• Demonstrated spatial awareness & the ability to think in 3D
• Self-motivated with the ability to work independently
• Excellent interpersonal, teamwork and communication skills
• Safety conscious
• Demonstrated ability with Windows & Windows based software including MS OFFICE and Google workspace
• Able to interpret NC programming language (G-Code or similar)
• Ability to efficiently navigate advanced settings within Windows 10 including N/W troubleshooting & Installing S/W
• Demonstrated knowledge of basic network topography
• Comfortable learning new software
• Demonstrated understanding of 3D coordinate systems
• Demonstrated ability to read technical documentation including wiring diagrams
• Demonstrated ability diagnostic tools such as LPM, DMM, Oscilloscope etc
• Demonstrated ability to read technical drawings (electrical and/or dimensioned mechanical drawings)
• Travel requirement of up to 75%, primarily within the USA
• Ability to work at heights ranging from 1.6-15m
• Willing to work outdoors
• Hours outside of standard business hours
• Located within 1 hour of a major airport is required
• Multiple language skills, specifically Spanish or French, an asset
• Previous experience in a technical service role or a position requiring direct customer contact is an asset
• Experience with CAD design (Solidworks, Autodesk, Creo/NX, CATIA) an asset
• Experience and/or knowledge of CNC equipment an asset
• Experience working with portable CMMs, Laser Tracker or Theodolite an asset

Company Overview

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