Note: The job is a remote job and is open to candidates in USA. Azenta Life Sciences is focused on innovation and customer satisfaction, and they are seeking a Field Service Engineer to support advanced Cryogenic solutions. In this role, you will install, maintain, and troubleshoot cryogenic systems at customer sites, ensuring optimal performance and customer satisfaction in a regulated environment.
Responsibilities
- Install, modify, repair, diagnose, and perform preventive maintenance on cryogenic storage, transport, and thawing equipment, including associated software and hardware, in accordance with Azenta policies and procedures
- Support customers using automated cryo storage systems, LN₂ vapor freezers, cryogenic carriers, and dry‑bath thawing solutions, ensuring optimal system performance
- Interface directly with customers to meet contract SLAs and maintain high levels of customer satisfaction in regulated laboratory and clinical environments
- Maintain a safe and compliant working environment, particularly when working with cryogenic temperatures, liquid nitrogen systems, and safety protocols
- Obtain and maintain required Equipment Service and Operation Certifications, including Cryo‑specific systems
- Accurately document service activities through Service Reports, Status Reports, and performance summaries
- Respond productively to changing priorities, including system alerts, escalations, and tool‑down events
- Act as a point of contact (PoC) for customers and internal Azenta management
- Provide weekly system performance summaries, including system events, Pareto analysis, and root cause / corrective action reporting
- Support additional KPI measurement requests throughout the contract period
- Assist with sample migration activities, including the transition of samples into new Cryo storage formats and systems
Skills
- Associate of Science (AS) degree, technical certificate, or equivalent hands-on technical training
- Minimum of 5 years of relevant technical experience, or equivalent military technical training
- Strong electrical and mechanical fundamentals
- Ability to communicate clearly and professionally in English (reading, writing, and speaking), including effective interaction with customers and internal teams
- Valid driver's license, good driving record, reliable transportation, and ability to obtain a valid passport during employment
- Ability to successfully pass background screening requirements
- Must be located on the US East Coast with convenient access to a major airport for frequent travel
- Proven troubleshooting skills, using a structured and methodical approach to diagnose system issues, identify root causes, and implement corrective actions
- Ability to work independently in the field while prioritizing issues based on urgency, customer impact, and business needs
- Strong sense of ownership and commitment to resolving problems through to completion
- Comfort working with computers and standard business software, including Windows-based operating systems
- Experience documenting work through service reports, system updates, and performance summaries
- Familiarity with Oracle or similar systems is a plus, but not required
Company Overview
GENEWIZ from Azenta Life Sciences is a leading global genomics service provider serving researchers worldwide through a suite of solutions including synthesis, Sanger sequencing, whole plasmid sequencing, and next generation sequencing spanning genomics, transcriptomics, and proteomics. It was founded in 1999, and is headquartered in Plainfield, New Jersey, USA, with a workforce of 1001-5000 employees. Its website is http://www.genewiz.com/.