Note: The job is a remote job and is open to candidates in USA. EverCommerce is a leading service commerce platform, providing integrated SaaS solutions for service-based businesses. They are seeking a Customer Support Representative to manage incoming customer inquiries and provide guidance on their CRM software, Brio, designed for pest control companies.
Responsibilities
- Field incoming calls, chats, and emails into our support team
- Consult with customers to understand their business and recommend best practices in the use of the software
- Nurture customer relationships to build trust
- Participate in the ongoing creation and updating of best practices for role and department
- Operate across department boundaries
- Consistently increase your knowledge of the software and the industry
- Collaborate with other departments when necessary to help the customer be successful
- Help Customer become an expert on the product which includes using all features to the fullest
Skills
- Delivery of technology training in a corporate setting in-person and via the web
- Proven ability to manage multiple projects with tight deadlines
- Customer service/support
- High attention to detail
- Excellent written and verbal communication skills
- Working well across departments
- Ability to prioritize and organize tasks
Benefits
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Continued investment in your professional development
- Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
Company Overview
EverCommerce is a portfolio company born from the leadership team of renowned private equity firms and Fortune 500 enterprises. It was founded in 2017, and is headquartered in Denver, Colorado, USA, with a workforce of 1001-5000 employees. Its website is https://www.evercommerce.com/.