[Remote] EverCommerce Payments - Payment Activation Specialist (Remote, US)

Note: The job is a remote job and is open to candidates in USA. EverCommerce is a leading service commerce platform focused on digitally transforming the service economy with tailored SaaS solutions. They are seeking a Payment Activation Specialist to train small business owners on their SaaS payments features and drive early product adoption through high-volume outreach.

Responsibilities

• Rapidly engage merchants through high-volume outbound calls to drive early payments adoption
• Develop strong working knowledge of our payments platform and workflows to educate and guide our customers on features to collect online payments
• Deliver concise, action-oriented activation conversations focused on enabling merchants to process payments immediately, including key topics such as rates, funding timelines, refunds, chargebacks, and deposits
• Execute short, efficient calls to troubleshoot blockers, confirm readiness, and move merchants to their first successful transaction
• Proactively follow up with merchants using a high-touch, high-cadence outreach approach (calls, emails, automated nudges) to ensure payments are processed without delay
• Activate new users by walking them through their first live transaction end-to-end, from initiation to deposit confirmation, reinforcing confidence in the payments experience
• Capture common merchant objections, questions, and friction points, and relay actionable feedback to Product and Operations to improve speed, usability, and conversion

Skills

• 1 – 2 years in business-to-business Sales, Business Development, or Customer Success
• Bilingual in English and Spanish required
• Ability to influence behavior and apply a consultative approach to customer service
• Organized, detail-oriented, capable of managing a pipeline and prioritizing outreach
• Reliable, strong work ethic and ability to follow our process rigorously, methodically, and independently
• Excellent interpersonal and telephone sales skills are required
• Ability to multitask, take direction, and execute with precision
• Must be a confident, adaptable, self-starter who thrives in an empowered, fast-paced environment
• Must be eligible to work without sponsorship
• Previous payment processing/ API related experience a plus

Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Continued investment in your professional development
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program

Company Overview