Note: The job is a remote job and is open to candidates in USA. Relay Network is an innovator in personalized engagement solutions for healthcare, seeking an Enterprise Account Manager to manage commercial relationships with existing clients. This role involves driving revenue through renewals and expansion while developing long-term account strategies aligned with clients' needs.
Responsibilities
- Own a portfolio of enterprise healthcare accounts
- Drive revenue through renewals, upsells, and expansion across multiple lines of business within each account
- Develop and execute long-term account strategies that align Relay's platform to each client's clinical, operational, and financial priorities
- Lead contract negotiations and renewal cycles and maintain accurate forecasting and account plans in Salesforce
- Own executive-level commercial relationships including QBRs, strategy sessions, and contract discussions
- Partner with Client Success Managers to analyze engagement data, identify expansion signals, and build business cases for additional investment
- Identify and develop new business opportunities within existing clients across additional lines of business, new products, and expanded use cases
- Maintain trusted advisor relationships with C-level and VP/Director-level stakeholders across each account
- Communicate pipeline status and account health to internal leadership on a regular cadence
Skills
- 8 to 10+ years of enterprise SaaS account management or commercial sales experience with direct quota ownership for renewals, expansion ARR, or both
- Demonstrated experience managing large, complex accounts in the healthcare vertical including payers, health systems, or provider networks
- Proven history of quota attainment in a commercial account management role
- Strong understanding of healthcare buying cycles, stakeholder alignment, and the regulatory environment
- Experience with customer experience management, member engagement, or patient journey platforms is a plus
- Familiarity with NPS, CSAT, and engagement measurement tools
- Executive presence and credibility at the C-suite level
- Disciplined CRM and forecasting habits
- Entrepreneurial mindset with the ability to operate effectively in a growth-stage environment
Company Overview
Relay Network is a mobile solution that powers one-to-one customer engagement at scale. It was founded in 2010, and is headquartered in Radnor, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is http://www.relaynetwork.com.