Note: The job is a remote job and is open to candidates in USA. G3. GG Tech Global is seeking an experienced Production Support Analyst to provide L2/L3 support for Eagle STAR and Eagle PACE applications within an investment management environment. The role involves incident management, root cause analysis, data troubleshooting, and stakeholder communication, with a focus on production support and development activities.
Responsibilities
- Monitor, analyze, and resolve production incidents within SLA
- Perform root cause analysis (RCA) for recurring and systemic issues
- Provide functional and technical troubleshooting for Eagle STAR and Eagle PACE
- Support batch processing, job monitoring, and data validation
- Handle escalations and coordinate with development and infrastructure teams
- Support release deployments and post-implementation validation
- Prepare documentation, runbooks, and knowledge articles
- Participate in Eagle STAR/PACE development activities
Skills
- Strong hands-on experience with Eagle STAR (Performance, Reporting)
- Strong hands-on experience with Eagle PACE (Data workflows, Security Master, Pricing, Transactions, Ratings)
- Oracle SQL / PL-SQL for data analysis and troubleshooting
- Experience with Eagle Data Model
- Experience with job scheduling tools (Control-M / Autosys preferred)
- Understanding of SDLC, change management, and production release processes
- Experience using ticketing tools such as ServiceNow or Jira
- Investment Management / Asset Management domain knowledge
- Understanding of Security reference data
- Understanding of Pricing and corporate actions
- Understanding of Portfolio positions and transactions
- Understanding of Performance measurement concepts (TWR preferred)
- 6+ years of overall IT experience
- 4+ years of hands-on experience supporting Eagle STAR and Eagle PACE
- Experience working in an L2/L3 production support environment
- Strong analytical and problem-solving skills
- Ability to work under tight reporting deadlines
- Good communication skills with business users and project management teams
- Ability to work in an onshore/offshore model
- Experience with FactSet or other performance systems
- Exposure to Eagle Accounting
- Experience in performance attribution environments
Company Overview
GG Tech Global ( G3 ) is a specialized IT consultancy firm that excels in providing comprehensive services in digital transformation consulting, enterprise architecture consulting, test advisory, and more. It was founded in 2015, and is headquartered in Alpharetta, Georgia, US, with a workforce of 11-50 employees. Its website is https://ggtechglobal.com/.Company H1B Sponsorship
G3. GG Tech Global has a track record of offering H1B sponsorships, with 6 in 2025, 7 in 2024, 1 in 2023, 1 in 2022. Please note that this does not guarantee sponsorship for this specific role.