Note: The job is a remote job and is open to candidates in USA. Higharc is a VC-backed startup revolutionizing home design and construction, seeking a strategic Director of People Operations to enhance their remote-first team culture. The role involves leading a team to build scalable People Ops functions, ensuring a cohesive employee experience and managing organizational change.
Responsibilities
- Build and own the People Ops roadmap, translating company objectives into programs that scale with how Higharc actually operates — high trust, high accountability, high autonomy
- Lead, mentor, and develop the People Ops team — setting clear KPIs, removing blockers, and investing in their growth
- Evolve our remote-first culture with systems and programs built around accountability, autonomy, and resilience — the kind that make distributed work a competitive edge
- Refine our performance management and engagement programs to create a culture where high standards and high trust coexist
- Build and lead a manager training and support program so our people leads are effective, consistent, and equipped to build strong teams
- Oversee IT systems, benefits, compliance, and help desk — the operational infrastructure that makes everything else run
- Serve as the point person for organizational change and internal communication, ensuring shifts land clearly and with context
- Partner cross-functionally with Recruiting and Events to ensure consistency across all employee experience workstreams
Skills
- 7–10 years in People Ops or HR, with a proven track record of building programs that scale — not just inheriting and maintaining them
- At least 2–3 years leading a People Ops team in a high-growth tech environment
- Significant experience leading distributed teams and navigating the real cultural and operational challenges of remote-first work
- A data-driven approach to people decisions — you use engagement scores, retention trends, and performance data to iterate, not just report
- The communication skills to translate a difficult policy change or comp redesign into a clear, human message that lands well across the company
- Deep familiarity with modern HR tech: Lattice, Rippling, Slack, Notion, Asana, and Google Workspace
Benefits
- Comprehensive medical, dental, and vision coverage
- Unlimited PTO
- Meaningful maternity/paternity leave
- Short and long-term disability plans
- 401K
- A stipend to create the ideal home office
Company Overview
Higharc is a homebuilding automation platform designed to simplify the way people design, construct, and shop for homes. It was founded in 2018, and is headquartered in Durham, North Carolina, USA, with a workforce of 51-200 employees. Its website is http://www.higharc.com.