Note: The job is a remote job and is open to candidates in USA. Per Scholas is a nonprofit organization dedicated to providing no-cost tech training programs to individuals, empowering them to pursue careers in technology. The Director of AI Product Management will lead requirements analysis and solution evaluation within the AI Tech Solutions team, focusing on understanding user needs and validating proposed solutions throughout the product lifecycle.
Responsibilities
- Lead structured requirements gathering sessions with functional teams, employing workshops, interviews, contextual inquiry, and other proven elicitation techniques to surface stated and unstated needs
- Translate business challenges into clearly documented requirements artifacts — including user stories, acceptance criteria, process maps, and decision matrices
- Develop and maintain user personas grounded in real usage data and stakeholder input, ensuring product decisions are anchored to defined user needs
- Evaluate candidate solutions against documented requirements using structured criteria (business fit, technical feasibility, user experience, financial impact), producing actionable recommendation briefs
- Serve as the team's quality gate for requirements completeness — ensuring no product moves into development or procurement without validated, well-documented needs
- Design and facilitate solution validation activities (demos, proof-of-concept reviews, pilot evaluations) to confirm that proposed or in-development products meet documented requirements
- Develop and apply evaluation rubrics that weigh business, technical, user experience, and financial considerations in a repeatable and transparent manner
- Partner with technical SMEs to assess feasibility constraints and identify gaps between user needs and proposed solution capabilities
- Track requirement traceability through implementation, flagging scope drift or unmet acceptance criteria
- Manage a portfolio of assigned AI products across the lifecycle, with particular emphasis on the Evaluation and Planning phases
- Support product adoption by ensuring implementation fidelity to documented requirements and by contributing to user-facing documentation and training materials
- Monitor product utilization data and user feedback post-launch, using findings to inform iteration priorities and identify unmet needs
- Engage vendors on product capabilities, roadmap alignment, and issue resolution as it pertains to your assigned products
- Create and maintain standardized templates, workflows, and artifacts for requirements gathering, solution evaluation, and product documentation
- Contribute to the AI Tech Solutions Master SOP and related operational playbooks, ensuring process consistency across the product portfolio
- Produce clear, well-organized deliverables appropriate for diverse audiences — from executive summaries to detailed technical specifications
- Partner with Finance, IT/IS, and departmental stakeholders to validate product business cases and ensure alignment on scope, budget, and timeline
- Collaborate with Senior Directors on the AI Product Management team to ensure requirements rigor is maintained across the broader portfolio
- Support the SVP in preparing materials for roadmap reviews and leadership presentations as needed
Skills
- Lead structured requirements gathering sessions with functional teams, employing workshops, interviews, contextual inquiry, and other proven elicitation techniques to surface stated and unstated needs
- Translate business challenges into clearly documented requirements artifacts — including user stories, acceptance criteria, process maps, and decision matrices
- Develop and maintain user personas grounded in real usage data and stakeholder input, ensuring product decisions are anchored to defined user needs
- Evaluate candidate solutions against documented requirements using structured criteria (business fit, technical feasibility, user experience, financial impact), producing actionable recommendation briefs
- Serve as the team's quality gate for requirements completeness — ensuring no product moves into development or procurement without validated, well-documented needs
- Design and facilitate solution validation activities (demos, proof-of-concept reviews, pilot evaluations) to confirm that proposed or in-development products meet documented requirements
- Develop and apply evaluation rubrics that weigh business, technical, user experience, and financial considerations in a repeatable and transparent manner
- Partner with technical SMEs to assess feasibility constraints and identify gaps between user needs and proposed solution capabilities
- Track requirement traceability through implementation, flagging scope drift or unmet acceptance criteria
- Manage a portfolio of assigned AI products across the lifecycle, with particular emphasis on the Evaluation and Planning phases
- Support product adoption by ensuring implementation fidelity to documented requirements and by contributing to user-facing documentation and training materials
- Monitor product utilization data and user feedback post-launch, using findings to inform iteration priorities and identify unmet needs
- Engage vendors on product capabilities, roadmap alignment, and issue resolution as it pertains to your assigned products
- Create and maintain standardized templates, workflows, and artifacts for requirements gathering, solution evaluation, and product documentation
- Contribute to the AI Tech Solutions Master SOP and related operational playbooks, ensuring process consistency across the product portfolio
- Produce clear, well-organized deliverables appropriate for diverse audiences — from executive summaries to detailed technical specifications
- Partner with Finance, IT/IS, and departmental stakeholders to validate product business cases and ensure alignment on scope, budget, and timeline
- Collaborate with Senior Directors on the AI Product Management team to ensure requirements rigor is maintained across the broader portfolio
- Support the SVP in preparing materials for roadmap reviews and leadership presentations as needed
- Methodical and detail-oriented — you bring structure to ambiguity and are energized by turning messy stakeholder input into clean, actionable requirements
- A skilled listener and interviewer — you know how to ask the right questions, probe beneath surface-level requests, and distinguish what users ask for from what they actually need
- Analytically rigorous — you evaluate options through frameworks, not gut feel, and can clearly articulate the rationale behind a recommendation
- Process-minded — you naturally create repeatable systems, templates, and checklists; you're the person who documents what works so it scales
- A steady, reliable collaborator — you build trust through consistency, thoroughness, and follow-through rather than through high-visibility improvisation
- Comfortable with technology — you can learn new tools quickly, conduct hands-on evaluation of software products, and engage meaningfully with technical stakeholders; experience with AI-assisted development (e.g., vibe coding, prompt engineering) is a plus but secondary to your analytical core
- A complement to creative energy — you thrive on a team of big-picture thinkers because you bring the discipline that turns vision into validated, implementable plans
- 5–8 years in a role with significant focus on one or more of the following: Business Analysis or Requirements Engineering, Product Management with emphasis on discovery and evaluation, Technical Project Management (product evaluation and implementation), Solutions Architecture or Solutions Consulting (pre-sales or internal)
- 3+ years conducting formal requirements gathering — workshops, stakeholder interviews, user research — resulting in documented requirements artifacts
- 3+ years evaluating technical products or platforms against defined business and user criteria
- Demonstrated ability to create and maintain process documentation, SOPs, and structured deliverables
- Experience working cross-functionally with non-technical stakeholders to define and prioritize needs
- Strong preference for experience in Education, Workforce Development, or Nonprofit organizations
- Some preference for familiarity with Salesforce, AI/ML tools, or low-code/no-code platforms
- Certifications in Business Analysis (CBAP, CCBA), Product Management, or Agile methodologies are a plus but not required
Benefits
- Over 40 days of paid time off each year through a mix of holidays, vacation, and sick/personal time
- Holiday pay upon hire (a total of 22 holidays annually, including a week off for Independence day and a week before the New Year)
- Full-Time Benefits Eligible employees also receive 80 Wellness Hours to use for Sick, Safe, or Personal reasons and accrue Vacation at a rate of 8 hours at the beginning of every month, supporting rest, recharge, and work-life balance
- Vacation accruals increase with tenure
- Part-time employees are afforded time off on a prorated basis and in accordance with local requirements
- Benefit eligible employees can choose from multiple medical plans through Cigna or Kaiser Permanente (where available), with options to fit your needs
- Eligible employees also have access to a Health Reimbursement Account (HRA) that reimburses eligible out-of-pocket expenses, up to $4,000 for individuals and $8,000 for families
- Eligible employees can select from two dental plan options and a vision plan
- Employees who waive medical coverage receive employer paid dental and vision premiums
- 401(k) plan with a current 100% employer match on contributions up to 6%, eligible employees are offered entry and full vesting after 90 days with the company
- Free, confidential, 24/7 access to counseling, legal support, and financial resources for employees and their household members
- Eligible employees are offered up to 6 weeks of 100% paid parental leave to support employees as they welcome a new child and bond with their family
- Eligible employees have access to employer-paid life and AD&D Insurance, as well as employer-paid short-term disability coverage, with the option to elect additional life coverage and long-term disability insurance
- Flexible Spending accounts are available for healthcare, dependent care, and commuting expenses
- Per Scholas also offers a range of voluntary benefits, including: Accident, Critical Illness, Hospital Indemnity, Legal Services, and Pet Insurance
- Additional resources include healthcare concierge support, financial wellness tools, and employee discount programs
Company Overview
Per Scholas is proud to celebrate 30 years of fostering economic mobility by giving individuals from diverse backgrounds access to high-growth tech careers. It was founded in 1995, and is headquartered in Bronx, NY, US, with a workforce of 201-500 employees. Its website is http://www.perscholas.org/.