[Remote] Customer Support Specialist

Note: The job is a remote job and is open to candidates in USA. Vehlo is a provider of repair shop technology that aims to simplify the customer journey in the auto repair industry. The Software Support Specialist will serve as the first point of contact for software-related inquiries and manage help desk support tickets, ensuring timely resolutions and effective communication with various departments.

Responsibilities

• Provides software problem resolution, reassignment, or escalates advanced inquiries to appropriate technicians/other departments, in a timely manner
• Records data required to analyze problems and track them to final solution
• Prepares, presents, and reports related help desk/software problems and help desk activity for management review and action
• Demonstrates complete understanding of the software and is able to handle all inquiries regarding the usage of said product
• Works closely with management to make sure the scope and direction of product/software is on schedule and on the right course
• Acts as a liaison for the sales team to assess the response and suitability of current promotional material, ensuring printed promotional material is being optimally utilized
• Documents all work activity performed in the company CRM to ensure necessary individuals within the Company are notified of the activity performed
• Other Software Support Agent-related duties, as assigned

Skills

• 0-2 years of experience preferred
• Strong verbal and written communication skills in Microsoft Office Suite or related software
• Organizational skills and attention to detail
• Interpersonal skills
• Explain technical information, identify trends, complete audits, and strategically implement change in an understandable language to nontechnical staff members
• School Diploma (or Equivalent) required
• Processing / Software experience preferred

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays

Company Overview