Note: The job is a remote job and is open to candidates in USA. Comply is the leading provider of compliance SaaS and consulting services for the global financial services sector. They are seeking a Customer Support Representative to act as a liaison between Technical Support and Product Teams, managing client account activations and improving customer support processes.
Responsibilities
- Perform set-up and configurations within the Comply platform to effectively activate new client accounts
- Respond efficiently to customer inquiries and maintain exceptional customer satisfaction
- Manage customer account activation implementations to ensure customer satisfaction and meet deadlines
- Review and interpret data received from various sources, identifying any discrepancies in data received and accurately uploading the data into the Comply platform
- Prioritize incoming customer support cases in a high-volume, fast-paced environment
- Manage support case details in our case tracking system
- Respond to customer questions, update clients on project status, and troubleshoot issues promptly
- Collaborate daily with our Technical Support and Product Development teams to represent our customers’ needs, both immediate and long-term
- Manage multiple projects simultaneously, prioritize tasks, and reach deadlines
- Provide efficient productivity and exceed client’s expectations for support
Skills
- Must be open to working multiple East Coast hour shifts including: East Coast Shift 1: 8AM(EST) -4PM(EST) Monday through Friday
- East Coast Shift 2: 9AM(EST)- 5PM(EST) Monday through Friday
- East Coast Shift 3: 10AM(EST)-6PM(EST) Monday through Friday
- Bachelor's Degree with 0-3 years of work experience
- Must be open to work evenings, occasional weekends, and/or holidays
- Excellent customer-facing and communication skills, both written and verbal
- Ability to accurately analyze and interpret data
- Exceptional organizational and time management skills
- Superior troubleshooting, resolution, and analysis skills
- Ability to perform complex tasks and prioritize multiple projects
- Major in Accounting, Finance or Economics is a plus!
- Previous experience in a high-volume call environment and/or customer support role is a plus!
- Experience with Salesforce.com (or other CRM systems), SaaS technology, MS Office, and software support is a plus!
Company Overview
COMPLY provides and offers resources and consultation services on technical and professional skills for the compliance industry. It was founded in 1982, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is https://www.comply.com/.