Note: The job is a remote job and is open to candidates in USA. DAT Freight & Analytics is a leading technology company in the transportation and logistics sector, dedicated to helping businesses move freight efficiently. They are seeking a Customer Support Representative who will be the first point of contact for customers, providing support and solutions to inquiries while fostering a positive relationship between customers and the company.
Responsibilities
- Handle incoming customer queries through various channels (phone, email, and live chat), providing accurate, timely, and empathetic responses while maintaining a solution-oriented mindset
- Troubleshoot customer issues, offering clear and concise solutions
- Escalate complex issues to the appropriate teams when necessary
- Develop and maintain a comprehensive understanding of our products/services to effectively assist customers and provide accurate information
- Actively seek customer feedback to improve our service and products
- Work closely with other departments to ensure a cohesive customer experience, sharing insights and coordinating on issue resolution
Skills
- Fluent in Spanish
- Strong technical skills
- Experience in high call volume environments
- Deep understanding of fintech solutions
- Available 9am - 5pm PST
- Demonstrates pride, ownership, and accountability for work
- Shares opinions openly on what's working and what's not
- Comfortable with independently owning large features with multiple moving parts
- Seeks feedback early and often in the development process
- Collaborates effectively and empathetically across different roles
- Identifies speed vs quality tradeoffs and balances them judiciously
- Believes diverse teams make better decisions and fosters a culture for best work
- Ability to work in a fast-paced environment and adapt to changing demands
- Proficiency in using CRM software and other customer support tools (Zendesk, Hubspot, Freshdesk...etc)
- Exhibits excellent communication skills, both verbal and written
- 1-3 years' experience
- Proven experience in customer support or a related field
- Familiarity with Fintech or the Freight industry
- Hubspot experience
Benefits
- Medical, Dental, Vision, Life, and AD&D insurance
- Parental Leave
- Up to 20 days of paid time off starting in year one
- An additional 10 holidays of paid time off per calendar year
- 401k matching (immediately vested)
- Employee Stock Purchase Plan
- Short- and Long-term disability sick leave
- Flexible Spending Accounts
- Health Savings Accounts
- Employee Assistance Program
- Additional programs - Employee Referral, Internal Recognition, and Wellness
- Free TriMet transit pass (Beaverton Office)
Company Overview
DAT Freight & Analytics maintains a market for truckload freight. It was founded in 1978, and is headquartered in Beaverton, Oregon, USA, with a workforce of 501-1000 employees. Its website is https://www.dat.com/.