Note: The job is a remote job and is open to candidates in USA. Connecteam is a fast-growing startup on a mission to change the mobile and low tech employees workforce experience. As a Customer Support Representative, you will be responsible for ensuring client satisfaction by communicating effectively, troubleshooting issues, and educating clients on best practices to utilize the app.
Responsibilities
- Being the main point of contact for our customers through various communication channels to ensure their success and satisfaction
- Delivering fast service while maintaining a high performance level
- Educating the clients on the best practices in Connecteam according to their business needs
- Providing live feedback to the Customer Success team regarding missing capabilities, feature requests, time spenders, etc
Skills
- At least 1 year of experience in a customer support role or client facing environment (provided support in writing)
- Superb written and verbal communication skills
- Service-oriented personality with a can-do attitude and strong problem-solving skills
- Tech-savvy with a Startup mentality that includes working in a dynamic and fast paced environment
- A team player that enjoys getting and providing feedback, sharing ideas, and constantly improving together
- Positive attitude, empathy, and high energy!
- Independency and time management skills
- Ability to work remotely from Mon-Fri - must
Benefits
- Medical coverage.
- Insurance plan.
- Paid time off for vacation, sick days.
Company Overview
Connecteam is a multi-functional and workforce management mobile solution for companies that manage on-the-go teams. It was founded in 2016, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is https://connecteam.com.