[Remote] Customer Support Rep – Military Spouses (Remote)

Note: The job is a remote job and is open to candidates in USA. Concentrix is a global organization that prioritizes a people-first culture and is seeking a Customer Support Rep – Military Spouses to provide customer service support remotely. The role involves handling inbound and outbound calls, resolving customer inquiries, and promoting company products and services while ensuring a superior customer experience. Responsibilities • Provide inbound and outbound customer support using a call flow guide • Identify/develop opportunity to offer targeted company’s products and services (i.e. upselling, cross selling, lead generation (not cold calls), upgrades) • Deliver superior customer experience in every interaction through identifying, capturing, and addressing customer needs • Order processing and monitoring • Track, document, and retrieve information in databases • Offer additional products and/or services with every interaction • Deliver expert customer experiences…with a smile Skills • Be a Military Spouse • Must be at least 24 years of age • 1+ year of customer service experience • Open availability • A high school diploma or GED • A quiet, distraction-free environment to work from in your home • Proficiency in fast-paced multi-tasking • Eagerness to learn new technologies • Strong computer navigation skills and PC knowledge • A desktop or laptop to complete PC and internet testing; A work computer will be provided after hire • High Speed internet (no wireless/hotspots or satellite) and a smartphone • Must reside in the United States and have a valid U.S. address for residence • 6+ months of soft sales experience preferred (upselling/recommending products or services, soliciting, telemarketing, etc.) Benefits • Medical, dental, and vision insurance • Comprehensive employee assistance program (EAP) • 401(k) retirement plan • Paid time off and holidays • Paid training days • DailyPay enrollment option to access pay "early," when you want it • Paid training and performance-based incentives • Lucrative employee referral bonus opportunities • Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more • Health and wellness programs with trained partners to help promote a healthy you • Mentorship programs that support your rewarding career journey • Work-from-home convenience • Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support • Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more Company Overview • Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations. It was founded in 1983, and is headquartered in Newark, California, USA, with a workforce of 10001+ employees. Its website is https://www.concentrix.com. Apply To This Job