Note: The job is a remote job and is open to candidates in USA. Concentrix is a world leader in customer service, helping top brands grow through exceptional service and technological solutions. They are seeking a Customer Support Advisor with Serbian to communicate with customers, assist with service-related questions, and ensure efficient problem resolution in a dynamic, multicultural environment.
Responsibilities
- Communicate with customers via phone calls, e-mails, and social media platforms
- Assist customers with service-related questions and ensure efficient problem resolution
- Handle only inbound calls – no cold calling
- Work in a rotating shift pattern: 8:00–17:00 or 9:00–18:00, including some weekends and bank holidays
- Document customer interactions, update case details in the system, and manage administrative back-office tasks (e.g., processing requests or verifying information)
- Collaborate with various departments to resolve complex cases and ensure seamless customer experience
- Share insights with your team to continuously improve processes and service quality
- This role is also suitable for candidates without prior experience – full training will be provided
Skills
- Native Serbian and a communicative level of English (both spoken and written)
- Interest in fashion and a genuine desire to help customers in any situation with a positive mindset
- Strong collaboration skills, flexibility, and a team-player attitude
- Good computer skills, including solid knowledge of MS Office
- Ability to stay organized, set priorities, and manage daily tasks effectively
- A client-oriented approach, patience, and excellent communication skills
- A level of written Croatian is considered an advantage
Benefits
- Home office with company-provided equipment for your comfort and flexibility
- Meal contribution as an additional allowance
- Attractive performance bonuses and a rewarding referral program
- Benefit card with monthly balance added from us
- Daily use of foreign languages, especially English, in an international environment
- A fair, supportive, and people-focused team culture that values respect and collaboration
- Extensive training and clear opportunities for career growth within a global company
- Fun and engaging activities – team-building events, company celebrations, sports, and more
Company Overview
Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations. It was founded in 1983, and is headquartered in Newark, California, USA, with a workforce of 10001+ employees. Its website is https://www.concentrix.com.