Note: The job is a remote job and is open to candidates in USA. Apryse is an industry-leading provider of document software development technology, and they are seeking a Customer Success Manager to establish and maintain customer relationships with a focus on product adoption and satisfaction. The role involves managing a portfolio of customers, building strong relationships, and collaborating cross-functionally to drive outcomes.
Responsibilities
- Manage a portfolio of customers and ensure a consistent, high-quality experience
- Build strong relationships and act as a trusted point of contact
- Identify risks early and take proactive steps to address them
- Partner cross-functionally and collaborate effectively to drive outcomes
- Navigate customer conversations, balancing company priorities with customer needs
- Maintain accurate data, reporting, and internal documentation
- Take ownership of internal tools and workflows tied to customer management
- Contribute to process improvements and team efficiency
Skills
- Minimum 1-2 years of experience, bonus for Customer Success /Account Management experience
- Organization and accountability (detail-oriented, fierce data hygiene, tracking, etc.)
- Proven work experience as a Customer Success Manager or similar role preferred
- Strong communication skills (clear, concise, and professional)
- Proven ability to collaborate across teams and build alignment
- Strong negotiation and influencing skills with customers and internal stakeholders
- Problem-solving mindset with the ability to think critically
- Ability to work independently while knowing when to involve others
- Technical aptitude (has baseline technical knowledge and the attitude and desire to continuously learn in a technical environment)
- Management, renewals or upsells experience would be a plus
- Excel/Google Sheets experience
- Software Experience
- Experience with data tools or reporting platforms
- Exposure to customer-facing roles in fast-paced environments
- Experience working cross-functionally with different teams
- Process improvement or operational experience
- Fluency in Spanish and/or Portuguese
Benefits
- A comprehensive extended benefits package including health, dental and vision for you and your family, with company paid offerings.
- Annual recurring WFH allowance for you to purchase items you need for your home office.
- Ongoing support for learning development so you can master your craft.
- Work with the hardware you're most comfortable with (Windows or Mac).
- Diverse and inclusive workplace where we all learn from each other.
- Excellent work-life balance with a flexible remote work environment
Company Overview
Apryse is a comprehensive collection of document processing products, that offers superior document solutions for faster, better results. It was founded in 1998, and is headquartered in Vancouver, British Columbia, CAN, with a workforce of 501-1000 employees. Its website is http://apryse.com.