Note: The job is a remote job and is open to candidates in USA. Dataiku is the Platform for AI Success, focused on delivering meaningful outcomes with business analytics, AI/ML, and Gen AI. As a Customer Success Engineer, you will enhance product adoption and user engagement while collaborating with Sales Engineers to drive customer satisfaction and retention.
Responsibilities
- Help define the role, building programs and automations for repeatable, scalable use across AMER
- Develop and A/B test enablement programs to identify the most effective ways to drive user adoption and satisfaction at scale
- Execute demonstrations of new product features and conduct hands-on workshops in collaboration with Sales Engineers
- Focus on onboarding and increasing user retention by educating customers on best practices within the Dataiku platform
- Establish regular touchpoints to advise users on applying Dataiku to their specific business needs and use cases
- Execute programs to create self-sustaining enablement and "communities of practice" within customer accounts, capture and document client use cases and stories to share the impact of their work
- Collaborate with Account Executives and Sales Engineers to identify expansion opportunities that drive additional value
Skills
- Foundational Experience: 0-1 years in sales engineering, technical consulting, or data science roles with a track record of customer satisfaction
- Entrepreneurial Mindset: Ability to navigate ambiguity, build consensus, and work with urgency to define a new segment's success
- Communication Excellence: Strong written and oral presentation skills, with the ability to tailor messaging to both no-code and high-code users
- Public Speaking: A knack for engaging with all levels of customer teams, from individual contributors to leadership
- Travel: Willingness to travel up to 25% across the AMER region
- Technical Proficiency: Hands-on experience with data storage and computing infrastructure (SQL, Kubernetes, etc.) and proficiency with Python, R, or SQL
- Platform Certifications: Dataiku Advanced Designer, Snowflake SnowPro Core, or Databricks Business Analyst certifications
- Strategic Vision: Experience building and operating communities of practice or scalable post-sales programs
- Intellectual Curiosity: A never-ending desire to learn new solutions and translate features into business value
Benefits
- Stock options
- Medical, dental, and vision plans
- Flexible spending accounts
- Pre-tax commuter benefits
- A 401k company match
- Paid vacations and sick leave
- Paid parental leave
- Employer paid disability coverage
- Additional health and wellbeing perks and benefits
Company Overview
Dataiku operates as an enterprise artificial intelligence and machine-learning platform. It was founded in 2013, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is https://www.dataiku.com.Company H1B Sponsorship
Dataiku has a track record of offering H1B sponsorships, with 10 in 2025, 1 in 2024, 2 in 2023, 3 in 2022, 3 in 2021. Please note that this does not guarantee sponsorship for this specific role.