careerzynith is a forward-thinking, mission-driven organization that blends compassionate human service with innovative technology to help individuals and families access the care, coverage, and community resources they need to thrive. Every interaction our team facilitates has the potential to transform a life — whether it’s connecting a parent to a behavioral health provider, helping a senior navigate Medicaid benefits, or guiding someone through a complex care journey. At careerzynith, we believe that outstanding customer service is the heart of healthcare access, and we are searching for an empathetic, organized, and driven leader to anchor our Member Services team.
This is a fully remote, national position that places you at the center of our Salt Lake County Behavioral Health operations. As the Customer Service Representative Team Lead, you will answer inbound calls, research and refer Medicaid-eligible consumers to appropriate providers and agencies, verify eligibility through our proprietary systems, and ensure every caller experiences clarity, dignity, and respect. If you are passionate about health equity, excel at leading by example, and want a career where your daily work creates measurable impact, this role is built for you.
As a Team Lead on our Member Services line, you will balance hands-on call handling with team coordination, ensuring both service excellence and operational efficiency. Your day-to-day work will include:
This is a full-time role requiring 40 hours per week. To meet the needs of our members, employees must have the flexibility to work any 8-hour shift within our operating hours:
Occasional overtime may be required based on business demand. New hires will receive several weeks of paid, on-the-job training, with training hours aligned to your schedule whenever possible and discussed in detail on your first day. careerzynith invests in your success from day one — we want you confident, supported, and prepared before you take your first live call.
As a national remote employee, you will enjoy the flexibility of working from home anywhere in the United States, while maintaining the security and professionalism our members deserve:
Success in this role requires a unique combination of empathy, technical agility, and leadership presence. We are looking for candidates who demonstrate:
At careerzynith, we believe a job should be the launchpad for a career, not a dead end. When you join our team, you gain access to:
careerzynith is committed to offering a compensation package that recognizes your skills, experience, and the impact of your work. For candidates residing in California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, Rhode Island, or Washington, D.C., the hourly range for this position is $19.47 – $38.08 per hour, based on factors including local labor markets, education, work experience, and certifications. careerzynith complies with all applicable minimum wage laws.
In addition to competitive pay, our team members enjoy a comprehensive benefits package that may include:
Eligibility for specific benefits varies based on location and tenure, and full details will be shared during the hiring process.
careerzynith is more than a workplace — it’s a community united by a shared mission. We believe that everyone, regardless of race, gender, sexuality, age, geography, or income, deserves the opportunity to live their healthiest life. Yet far too many people still face barriers to care, particularly people of color, historically marginalized communities, and those with lower incomes. That’s why health equity is not a talking point at careerzynith — it is an enterprise priority embedded in our mission, our operations, and our daily decision-making.
Our team members experience a culture guided by diversity, inclusion, and belonging. You will work alongside talented peers who are deeply committed to one another’s success, supported by leaders who invest in your growth, and empowered to bring your authentic self to work every day. We are also committed to mitigating our environmental impact and operating responsibly as a corporate citizen.
careerzynith is an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by applicable law. Diversity creates a healthier atmosphere for our team and a stronger organization for our members, and we are proud to be a drug-free workplace. All candidates must pass a drug screening prior to beginning employment.
If you are ready to lead with empathy, grow your career in healthcare customer service, and make a tangible difference in the lives of Medicaid members across Salt Lake County and beyond, we invite you to apply today. This position will remain open for a minimum of two business days or until a sufficient candidate pool has been identified; the posting may close early due to applicant volume, so we encourage you to submit your application promptly. Join careerzynith, and help us advance health equity — one call, one connection, one community at a time.
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