Note: The job is a remote job and is open to candidates in USA. Systems & Methods, Inc. (SMI) is a highly regarded technology producer in the human services field, committed to delivering exceptional customer service. The Bilingual Customer Service Representative is responsible for handling calls from child support client stakeholders, resolving complaints, and documenting customer interactions while maintaining a focus on customer satisfaction.
Responsibilities
- Possess strong oral and written communications skills
- Exhibit excellent interpersonal skills using tact, patience, and courtesy
- Provide accurate, valid, and complete information
- Resolve customer complaints, provide appropriate solutions and alternatives
- Document customer interactions
- Thoroughly and efficiently gather customer information, assess, and fulfill customer needs and educate customers where applicable
- Maintain a general understanding of policies and procedures
Skills
- High School Diploma or equivalent required
- At least one-year prior experience in an area of customer service, call center, service delivery, or other related fields
- Bilingual proficiency in English and Spanish is required
- Must be proficient in data entry skills including keyboard, mouse, 10-key pad
- Basic knowledge of Microsoft Office
- Possess strong oral and written communications skills
- Exhibit excellent interpersonal skills using tact, patience, and courtesy
- Provide accurate, valid, and complete information
- Resolve customer complaints, provide appropriate solutions and alternatives
- Document customer interactions
- Thoroughly and efficiently gather customer information, assess, and fulfill customer needs and educate customers where applicable
- Maintain a general understanding of policies and procedures
- Full Time - Must have availability from 7:30am -6:00pm ET, Monday - Friday
- Must have Private area to work and space to set-up equipment and High Speed Internet connection
- Contingent on passing a background check and a drug test
- Must reside in one of the following states for consideration: AL, FL, GA, KS, MO, NC, OH, SC, TN, TX WV
Benefits
- NO WEEKENDS!
- Paid Training
- $$$ Bi-annual Bonuses to those Who Qualify!
- Health Club Reimbursements
- Career Growth Opportunities
- Exciting, Fun, and Supportive Work Environment
- Coworkers Who Feel Like Family; We celebrate you!
Company Overview
For more than 50 years, Systems and Methods, Inc. It was founded in 1971, and is headquartered in Carrollton, Texas, USA, with a workforce of 501-1000 employees. Its website is http://smi-inc.com/.