Note: The job is a remote job and is open to candidates in USA. PNC is a leading financial services company committed to delivering exceptional customer experiences. As a Customer Service Representative, you will provide routine service support to customers, addressing inquiries and resolving issues related to products and services across multiple channels.
Responsibilities
- Performs customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners
- Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served
- Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues
- Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality through customer and service partner interactions
- Documents customer interactions and completes service requests to minimize customer effort or additional action
Skills
- Must provide a dedicated and confidential work space which includes a door that can be closed for privacy
- Must have high speed internet service with a direct wired connection to a cable or fiber modem and router, capable of at least 20 mbps download and upload speeds
- Must have wired connection in the room with the modem and router
- Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties
- Typically <1 year of related experience
- In lieu of a degree, a comparable combination of education, job specific certification(s) and experience (including military service) may be considered
- Accountability
- Continual Improvement Process
- Customer Interactions
- Customer Service
- Decision Making
- Relationship Building
- Results-Oriented
- Technical Support
- Accuracy and Attention to Detail
- Customer Experience Management
- Decision Making and Critical Thinking
- Effective Communications
- Fraud Detection and Prevention
- Knowledge of a Specific Customer Support Function
- Managing Multiple Priorities
- Problem Solving
- Products and Services
- Tech Savvy
Benefits
- Medical/prescription drug coverage (with a Health Savings Account feature)
- Dental and vision options
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with PNC match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- A robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- Between 15 to 25 vacation days each year, depending on career level
Company Overview
PNC is a financial service company providing bank deposits products and services to its community. It was founded in 1845, and is headquartered in Pittsburgh, Pennsylvania, USA, with a workforce of 10001+ employees. Its website is http://www.pnc.com.