Note: The job is a remote job and is open to candidates in USA. Hibu is a leading provider of digital marketing solutions for small and medium-sized businesses nationwide, seeking a Customer Service Representative. In this role, you will provide expert support for Hibu's suite of digital products, troubleshoot issues, and ensure clients' online presence is optimized.
Responsibilities
- Answer clients' and sales representatives' calls and emails to gather details to understand, diagnose, and resolve their concerns
- Support Hibu’s full suite of digital products: Websites, Online Business Profiles (including Google Business Profiles), Google Search Ads, Website Banner Ads, Search Engine Optimization, and Social Media Advertising
- Assist clients and sales representatives with updates and changes to digital products within defined guidelines
- Troubleshoot technical issues using internal tools and documentation
- Handle post-live support, including billing inquiries, performance analytics, and campaign adjustments
- Document client and sales representative interactions and resolutions in our client relationship manager
- Follow up on open cases and ensure timely resolution
- Collaborate with internal teams and sales representatives to ensure client satisfaction
Skills
- Minimum 1 year of customer service experience (call center or tech support preferred)
- Strong verbal and written communication skills
- Ability to multitask and work independently in a fast-paced environment
- Positive attitude and adaptability to change
- Detail-oriented with excellent organizational skills
- Bilingual English/Spanish candidates with a bilingual pay differential
- Experience in a call center, tech support, or client-facing role
Benefits
- Quarterly Performance Bonus (up to $4,000 annually!)
- 5 weeks of paid, best-in-class training
- Clear growth path, with advancement opportunities starting after just 6 months
- Ongoing development and mentorship
- Competitive compensation
- Incentives
- Generous benefits package
Company Overview
Hibu Inc. provides digital marketing solutions to local businesses. It was founded in 2012, and is headquartered in Cedar Rapids, Iowa, USA, with a workforce of 1001-5000 employees. Its website is https://hibu.com/.