Note: The job is a remote job and is open to candidates in USA. Concentrix is a forward-thinking global organization that fosters an inclusive culture and a genuine sense of belonging. They are seeking a remote Bilingual Customer Service Representative who will provide customer support and resolve routine issues through inbound and outbound communications.
Responsibilities
- Provide inbound customer support using a call flow guide in the customer’s preferred language
- Help customers resolve basic technical issues
- Track, document, and retrieve information in databases
- Offer additional products and/or services
- Deliver expert customer experiences…with a smile
Skills
- The ability to read, write and speak fluently both Spanish and English
- 1+ year of customer service experience
- Open availability
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States and have a valid U.S. address for residence
Benefits
- Seguro médico
- Dental y de la vista
- Programa integral de asistencia al empleado (PAE)
- Plan de jubilación 401(k)
- Días libres y festivos remunerados
- Días de capacitación remunerados
- Opción de inscripción a DailyPay para acceder al pago "anticipado" cuando lo desee
- Capacitación pagada e incentivos basados en el desempeño
- Oportunidades lucrativas de bonificación por recomendación de empleados
- Oportunidades de networking empresarial con grupos organizados en los siguientes temas: Red de mujeres, profesionales negros, orgullo LGBTQ+, capacidad (discapacidades), neurodiversidad dinámica, mujeres en tecnología, campeones de OneEarth y más
- Programas de salud y bienestar con socios capacitados para ayudar a promover un yo saludable.
- Programas de mentoría que apoyan su gratificante trayectoria profesional.
- Comodidad para trabajar desde casa
- Programas y eventos que apoyan la diversidad, la equidad y la inclusión, así como la ciudadanía global, la sostenibilidad y el apoyo comunitario.
- Celebraciones por el Día de Concentrix, el Día de agradecimiento a quienes cambian el juego, la Semana de servicio al cliente, el Día Mundial de la Limpieza, #MyOneEarthPromise y más
Company Overview
Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations. It was founded in 1983, and is headquartered in Newark, California, USA, with a workforce of 10001+ employees. Its website is https://www.concentrix.com.