Note: The job is a remote job and is open to candidates in USA. Vesta is a key player in the interior design and staging industry, aiming to deliver exceptional design and service. They are seeking a detail-oriented Customer Service Market Coordinator to manage client communications and administrative tasks, ensuring a seamless post-purchase experience.
Responsibilities
- Manage day-to-day conversations with clients directly on all post purchase processes, including scheduling of trips, feedback requests, and move out coordination
- Work with accounting to ensure payments are up to date in a timely manner
- Work with sales operations to ensure contracts are correct and addendums are sent in a timely manner
- Be the voice of the client- help guide them into making decisions that benefit them and Vesta alike, and route clients to the proper departments in a timely manner, while ensuring their issues are resolved
- Become an expert in our service selection to help customers pick their service best suited for their needs and schedule
- Communicate commonly asked questions, concerns, and customer feedback, which are used by the Customer Success team to drive product improvements
- Keep CRM and internal database up to date with detailed notes
- Understand capacity of our fleet by market, and schedule accordingly
- Keep to our 3 hour email response SLA - Coordinate projects and maintain client expectation by work
Skills
- Excellent communication skills and problem solving skills
- Self-motivated, proactive, and able to work independently
- Excellent time management skills in a quick paced environment
- Inhabits a client focused personality that has a friend tone to match Vesta's brand voice
- Ability to multitask and prioritize your day accordingly
- Work cross functionally with operations, sales, design to bring each project across the finish line and provide excellence in design and client satisfaction
Benefits
- Paid Time Off (PTO)
- 401k
- Medical Insurance
- Dental Insurance
- Vision Insurance
Company Overview
Vesta offers interior design, custom furniture, and home staging services. It was founded in 2016, and is headquartered in Los Angeles, California, USA, with a workforce of 201-500 employees. Its website is https://vestahome.com/.