Note: The job is a remote job and is open to candidates in USA. National General is a part of The Allstate Corporation, providing various insurance products through a large network of independent agents and directly to consumers. The Customer Care Associate II is responsible for handling high volume inbound calls, providing quality customer service regarding property insurance, and assisting borrowers and agents with inquiries and complaints.
Responsibilities
- Cross trains to assist with borrower follow ups
- Assists answering questions in the help desk
- Meets and maintains availability standards, schedule adherence and attendance guidelines
- Updates records and note system as required
- Disbursements of Property Insurance Premiums
- Handles inbound telephone calls from borrowers, Insurance Agents/Carriers regarding premium disbursements and property insurance in order to resolve customer inquiries
- Delivers timely, accurate customer service ensuring the highest level of satisfaction
Skills
- High School Diploma or GED
- 0-2 years experience
- Business Support
- Client Facing
- Consumer Protection
- Quality Control (QC)
- Service Delivery
Company Overview
As part of the Allstate family of companies, National General, an Allstate company, is one of the largest insurers in the United States. It was founded in 1920, and is headquartered in New York, New York, USA, with a workforce of 5001-10000 employees. Its website is http://www.nationalgeneral.com.