Note: The job is a remote job and is open to candidates in USA. Timeline Optimization Group is dedicated to helping job seekers find attractive opportunities before they become widely advertised. They are seeking a Customer Service Agent responsible for handling inbound and outbound calls, conducting telephone screenings, and maintaining accurate records of customer interactions.
Responsibilities
- Handle a large volume of inbound and outbound calls with a focus on customer satisfaction
- Conduct telephone screenings to assess customer needs
- Engage in positive interactions with customers to effectively address their inquiries
- Maintain accurate records of customer interactions and transactions
- Ensure compliance with company policies and procedures during calls
Skills
- Must be available Monday to Friday from 8 AM to 9 PM and Saturdays from 9 AM to 5 PM
- Must be 18 years of age or older and eligible to work in the U.S
- Strong communication and computer navigation skills
- Must provide a quiet home office space free of distractions
- Consent to a background check is required
- Experience in a call center or customer service environment
Benefits
- Monthly performance bonuses available
- Health Insurance
- 401(k) benefits offered
- Opportunity for career advancement and skill development
- 100% remote work opportunity for residents of Texas
Company Overview
Our platform bridges the gap between job seekers and diverse employment opportunities sourced from employers, staffing companies, recruitment firms, and job boards, while providing resources that empower users to explore career paths and make well-informed choices. It was founded in undefined, and is headquartered in , with a workforce of 2-10 employees. Its website is http://www.timelineog.com.