[Remote] Customer Onboarding Specialist

Note: The job is a remote job and is open to candidates in USA. Soaring Towers is a reputable software company that helps businesses manage operations and customer workflows. They are seeking a Customer Onboarding Specialist to guide customers through the activation period, ensuring a smooth setup and a high-quality onboarding experience.

Responsibilities

• Own customer implementations during the onboarding period
• Guide customers through setup, onboarding, and initial platform adoption
• Manage multiple active accounts and timelines simultaneously
• Handle setup requirements, data, and configuration details accurately
• Partner with internal teams to keep implementations moving forward efficiently
• Act as a project coordinator, keeping stakeholders aligned and next steps clear
• Deliver a professional, supportive customer experience throughout onboarding

Skills

• Experience in implementation, onboarding, customer success, project coordination, or similar roles
• Strong interpersonal skills and ability to guide customers through structured processes
• Comfortable working with data, systems, and setup-related tasks
• Highly organized with strong time management and follow-through
• Ability to manage multiple accounts and deadlines at once
• Strong communication and cross-functional collaboration skills
• Coachable, adaptable, and solutions-oriented

Company Overview