[Remote] CRM Business Analyst Tester

Note: The job is a remote job and is open to candidates in USA. Avanade is a leading partner of Microsoft, dedicated to helping organizations maximize the value of Microsoft technology for better customer experiences. The CRM Business Analyst – Tester role involves ensuring the quality and reliability of Microsoft Dynamics 365 CRM solutions through functional testing and collaboration with various teams.

Responsibilities

• Review user stories and functional design documentation to understand business and system requirements
• Design clear, comprehensive test scenarios and test cases using Azure DevOps
• Collaborate with Test Leads and functional team members to ensure test coverage aligns with requirements
• Execute functional test scripts during sprint and regression testing cycles
• Log defects clearly and accurately in Azure DevOps
• Participate in defect triage sessions with functional and technical teams
• Retest resolved defects and validate fixes
• Maintain test execution status and defect tracking in Azure DevOps
• Support test reporting and provide visibility into test progress and quality risks

Skills

• Foundational experience with Microsoft Dynamics 365 CRM (certification preferred)
• Understanding of the QA / testing lifecycle within agile or iterative delivery models
• Experience or exposure to Azure DevOps for test case management and defect tracking
• Strong attention to detail and ability to understand business requirements
• Clear written and verbal communication skills
• Prior experience testing Customer Engagement modules such as Sales or Customer Service
• Experience working with cross‑functional delivery teams
• Exposure to CRM implementations in a consulting environment

Benefits

• Medical
• Dental
• Vision
• Life
• Long-term disability coverage
• A 401(k) plan
• Bonus opportunities
• Paid holidays
• Paid time off

Company Overview

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