Note: The job is a remote job and is open to candidates in USA. Local Hero is seeking a Conversational AI Prompt Designer to craft and optimize conversational prompts for Voice AI agents. This role focuses on translating proven human call strategies into natural, high-performing AI conversations that improve caller experience, engagement, and conversion rates.
Responsibilities
- Translate call scripts, business rules, and conversational strategies into structured prompts for voice AI agents
- Design prompts that guide natural, human-like conversations
- Ensure prompts maintain compliance, tone, and business objectives
- Create conversation flows including openings, qualification, objection handling, and transfers
- Partner with Manager of Performance Call Systems to understand intent, tone, objection handling, and conversion tactics
- Convert qualitative guidance into precise, testable prompt logic
- Help refine conversation strategies based on real-world performance
- Continuously test prompts in real-world call scenarios
- Analyze call transcripts, outcomes, and performance metrics to refine prompts
- Iterate quickly to improve connection rates, transfers, and caller experience
- Identify conversation gaps and optimize agent responses
- Improve how agents ask qualifying questions
- Handle objections
- Optimize transition between conversation stages
- Manage edge cases and unexpected responses
- Work with Product and Engineering teams to align prompt behavior with platform capabilities
- Suggest improvements to agent behavior and conversation flow
- Help define conversational best practices across voice agents
- Maintain clear documentation of prompt structures, patterns, and best practices
- Help build a scalable prompt library for different use cases, verticals, and states
Skills
- A minimum of 1 year experience with voice AI platforms (Ultravox, Twilio, VAPI, etc.)
- Bachelor's Degree (minimum) in a related field of study
- Experience designing conversation flows, call scripts, chatbot prompts, or dialogue systems
- Strong writing skills with ability to craft natural, human-like dialogue
- Experience improving call center scripts, sales conversations, or IVR flows
- Ability to translate business goals into structured conversational logic
- Analytical mindset with experience reviewing transcripts and optimizing outcomes
- Excellent written communication skills and attention to tone and clarity
- Comfortable working with product, operations, and data teams
- Experience with conversational AI, chatbots, or voice agents
- Experience with A/B testing and prompt experimentation
- Experience analyzing call transcripts or conversational analytics
- UX writing, conversation design, or dialogue design experience
- Familiarity with Voice AI tools (Ultravox, VAPI, Twilio, etc.) is a plus but not required
Benefits
- Remote work available with the possibility of onsite or hybrid if in commuting distance of our Boulder, CO office
- Time off is as important as hard work! Salaried employees are on a Flex PTO plan
- Generous holidays including a reduced schedule between Christmas and New Year’s
- We make sure our team is well cared for with strong health plans - We even cover our employees' dental and vision premiums
- Access to Flexible Spending Accounts Plan
- Matching traditional and Roth 401k
- Employee Assistance Program
- Supplemental tenure-based leave: self-care and family first
- Life Insurance
- Legal Assistance plan
- Pet Insurance discount through the ASPCA
- A killer culture with team members who have your back!
- In-person and virtual connection points for culture building and team members who have your back!
Company Overview
Local Hero is a digital marketing platform that provides advertising, marketing, and store location detail services. It was founded in 2019, and is headquartered in Boulder, Colorado, USA, with a workforce of 11-50 employees. Its website is https://www.mylocalhero.co.