Note: The job is a remote job and is open to candidates in USA. CSG is a company that empowers businesses to create memorable experiences and connect with their customers effectively. The Consultant II position involves assisting clients in understanding and optimizing CSG's product functionalities while managing project resources and deliverables.
Responsibilities
- Provide consulting service for-fee to clients who need to address strategic business issues by identifying and enhancing product functionality, systems, technology, and operations
- Participating in project consulting team
- Identify issues and assist to provide possible solutions
- Manage scope, internal/customer resources, deliverable, and timelines
- Participate in requirements gathering sessions performing gap analysis, system review, and data analysis
- Provide billing details for timely invoices of assigned projects
- Assist on large-scale long-term projects
- Develop, coordinate internal resources and track/verify implementation efforts
- Manage indirect reports externally and internally
- Formulate team structure, develop project strategy, and resource management throughout project
- Work with internal departments to generate sales leads
- Be willing to travel to customer sites up to 25%
Skills
- Bachelor's degree or a related field or equivalent experience
- 2-3 years of consulting experience in the B2B software technology or high-tech industry
- 2 years of Vantage experience a plus
- Broad knowledge of operational end-to-end solutions
- Ability to work independently while maintaining a team relationship
- Demonstrate effective written communication, interpersonal, and presentation skills
- Excellent project management skills and client interfacing
- Are proficient in English in a business environment
- Experience with CRM, Billing, Order Management definition, configuration, implementation, or upgrading projects preferred
Benefits
- Work from Home
- Employee Belonging Groups
- Healthcare: Dental, Medical, and Vision
- Paid Vacation, Volunteer, and Holiday Time Off
- And so much more!
Company Overview
CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. It was founded in 1994, and is headquartered in Greenwood Village, Colorado, USA, with a workforce of 5001-10000 employees. Its website is http://www.csgi.com.