Note: The job is a remote job and is open to candidates in USA. Cohere Health is a company focused on improving healthcare outcomes through AI-powered solutions. They are seeking a Client Success Specialist to support the Client Success Manager by managing client communications, analyzing data, and enhancing the client experience through proactive engagement and process improvements.
Responsibilities
- Assist the Client Success Manager with day-to-day activities including email correspondence, follow-ups, ticket tracking, meeting notes, and general administrative support
- Manage the client-facing inbox: triage incoming emails, respond to inquiries, escalate issues when necessary, and ensure timely resolution of all client needs
- Monitor and manage client-submitted support tickets through to resolution, coordinating with relevant internal teams as needed
- Analyze client data and key metrics to generate insights that support both internal decision-making and client-facing initiatives
- Lead and support Client Success Managers on cross-functional projects, including external communication strategy, implementation support, training material development, and acting as a liaison with internal teams
- Proactively identify opportunities to improve the client experience by gathering feedback, monitoring trends, and recommending enhancements to processes or services
Skills
- 1-3+ years in a role supporting account management, client success, or a similar role
- Healthcare domain experience is required
- Direct experience working with health plans is required
- Proven expertise in administrative support, cross-functional collaboration, and project management support
- Strong skills in communication, troubleshooting, organization, and the ability to adapt and remain flexible in a fast-paced environment
- Must be passionate about contributing to a culture that values consistent delivery of a proactive, supportive, and partner-oriented experience
- Demonstrated success in expanding skill sets through hands-on experience in unfamiliar areas, showing adaptability and initiative
- Project management skills, including planning, execution, and cross-functional coordination
- Bachelors degree in related field
- Familiarity with Salesforce, Confluence, JIRA and Google Suite a plus
Benefits
- Medical, dental, vision, life, disability insurance, and Employee Assistance Program
- 401K retirement plan with company match; flexible spending and health savings account
- Up to 184 hours (23 days) of PTO per year + company holidays
- Up to 14 weeks of paid parental leave
- Pet insurance
Company Overview
Cohere Health is a SaaS company that focuses on improving the efficiency and effectiveness of healthcare delivery. It was founded in 2019, and is headquartered in Boston, Massachusetts, USA, with a workforce of 501-1000 employees. Its website is https://coherehealth.com.