Note: The job is a remote job and is open to candidates in USA. Stronghouse is a company focused on creating exceptional customer experiences. They are seeking a Call Center Representative who will interact with customers to provide information, schedule appointments, and resolve inquiries to ensure customer satisfaction.
Responsibilities
- Schedule appointments with qualified prospects for the sales team, while interacting professionally with potential customers in a call center environment
- Following up on leads to support and nurture them through the sales process
- Serve as a positive, energetic first point of contact for the Stronghouse brand-engaging customers, capturing details, and preparing the field team for success
- Converting inbound and outbound calls from online lead forms into scheduled appointments for the appropriate market
- Coordinate with local brands/divisions to ensure in-person sales appointments are properly scheduled with the correct sales representative
- Once appointments are made, collect additional customer information to support accurate lead qualifications and help prepare the sales team for the in-home consultation
Skills
- Must be able to work a flexible schedule and weekend (Saturday) hours
- Employment is contingent upon the successful completion of a background check
- Interact with customers to provide information, schedule appointments, address inquiries, and help resolve concerns
- Ensure customer satisfaction by delivering professional, friendly, and proactive service in every interaction
- Schedule appointments with qualified prospects for the sales team
- Interact professionally with potential customers in a call center environment
- Follow up on leads to support and nurture them through the sales process
- Serve as a positive, energetic first point of contact for the Stronghouse brand
- Engage customers, capture details, and prepare the field team for success
- Convert inbound and outbound calls from online lead forms into scheduled appointments
- Coordinate with local brands/divisions to ensure in-person sales appointments are properly scheduled
- Collect additional customer information to support accurate lead qualifications
Benefits
Company Overview
At Stronghouse, we’re redefining what homeowners can expect from exterior remodeling and storm restoration. Our name represents more than strength. It was founded in 2021, and is headquartered in Burnsville, Minnesota, USA, with a workforce of 201-500 employees. Its website is https://poweredbystronghouse.com/.