Note: The job is a remote job and is open to candidates in USA. Fortuna is seeking experienced Dental Call Center Agents to support high-volume inbound customer service operations for California-based dental care providers and their members. This role involves resolving inquiries from dental professionals regarding billing, policy, and general service information.
Responsibilities
- Handle high-volume inbound calls from dental providers
- Resolve billing, policy, and procedural inquiries within a 3-5 minute window
- Maintain up-to-date knowledge of current dental billing guidelines and healthcare policy changes
- Record and track calls using the call tracking system
- Provide professional, courteous, and effective service to the provider community
- Collaborate with team members to meet departmental goals and call resolution metrics
Skills
- 1+ years of experience in inbound customer service (private or government sectors)
- At least 6 months of experience in dental customer support
- Working knowledge of Microsoft Office 365 and help desk software
- Typing speed of 30 WPM and 95% accuracy
- Excellent communication skills and a positive, patient demeanor
- Strong multitasking and problem-solving abilities
- Reliable internet with a minimum 50 Mbps download speed
- GED/High School diploma
Benefits
- Comprehensive Medical, Dental, and Vision insurance coverage
- Paid sick leave benefits
- Training Program: Engage in a robust 2-4 week paid training program
- All technology equipment provided (work laptop and accessories)
- Long-term remote employment
Company Overview
Fortuna is a business management consulting that focuses on project management, security, project management, ERP and IT consulting. It was founded in 2012, and is headquartered in Mcclellan, California, USA, with a workforce of 501-1000 employees. Its website is http://www.fortunabmc.com.