Note: The job is a remote job and is open to candidates in USA. Wilson Elser is a national law firm with over 1,400 attorneys across 46 offices, recognized among the top 100 law firms. They are seeking a Business Line Program Administrator to support client program operations through analytical insights, training, and oversight, ensuring effective management of key processes and data.
Responsibilities
- Review and analyze information from internal and external systems to provide actionable insights and recommendations
- Collaborate closely with program leads to ensure seamless day-to day business operations and support program success
- Create and maintain a comprehensive knowledge bank to empower team members and streamline business processes
- Identify program gaps and recommend impactful solutions to maintain compliance with client and firm guidelines
- Analyze and report on key performance metrics and case deadlines across a high volume of files, keeping internal and client-facing systems up to date
- Analyze program data and provide stakeholders with updates on a regular basis
- Develop and distribute program documents, reports, and presentations to drive understanding and collaboration
- Serve as a point of contact for the client, claims professionals, and attorneys addressing issues and ensuring smooth workflows and deadlines are met
- Manage compliance with program related requests and maintain adherence to established protocols
Skills
- A bachelor's degree or equivalent required
- Exceptional leadership, time management and organization skills to inspire teams and streamline operations
- Proficiency in document management systems and Microsoft Office Suite (Word, Outlook, PowerPoint, and Excel) is essential
- Strong written and oral communication skills to engage effectively with diverse stakeholders
- Demonstrated ability to analyze complex situations, identify root causes, propose actionable solutions, and implement improvements with measurable results
- Proven ability to manage multiple priorities, balance competing demands, and consistently meet deadlines in a dynamic environment
- Flexibility to work both independently and collaboratively as part of a team
- Ability to excel in a fast-paced environment while maintaining focus, efficiency, and attention to detail
- A holistic approach to problem-solving, combining big picture thinking with meticulous attention to detail to achieve strategic goals
- A minimum of 3 years of civil litigation experience in a law firm or with an insurance company is preferred, showcasing your ability to navigate complex legal processes
- Experience or knowledge in project management or process improvement is a strong advantage
- Advanced Excel capabilities, such as working with pivot tables, large data sets, and complex functions, are highly preferred
Benefits
- 401(k) retirement savings plan
- Medical
- Dental
- Vision
- Disability
- Life insurance
- Outstanding benefits package, including 401k match and generous PTO plan
- Ample opportunities for professional development and advancement
- Access to corporate discount plans and other benefits
Company Overview
Wilson Elser is the preeminent defense litigation firm in the United States. It was founded in 1978, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http://www.wilsonelser.com.