Note: The job is a remote job and is open to candidates in USA. LHH is seeking a Business Analyst II to support large-scale middle- and back-office transformation initiatives within a shared services environment. The role involves optimizing Salesforce-based workflows, stabilizing enterprise processes, and enhancing system adoption to ensure business continuity across evolving service operations.
Responsibilities
- Gather, analyze, and document complex business requirements and translate them into clear, actionable functional specifications
- Lead discovery sessions to understand current-state processes, identify inefficiencies, and design future-state workflows
- Create system models, process flows, charts, tables, and diagrams to explain requirements and desired outcomes
- Conduct gap analysis and recommend cost-effective, scalable solutions that reduce manual effort and improve operational efficiency
- Partner with cross-functional teams (operations, HR, finance, service teams) to ensure solutions align with business goals
- Onboard new business teams to Salesforce and support ongoing platform adoption
- Customize Salesforce to meet evolving middle- and back-office needs, including objects, fields, page layouts, and validation rules
- Design and implement Salesforce automation using Flows, Process Builder, and Apex-supported logic to streamline workflows and case management
- Optimize Salesforce-based service request and case workflows to improve visibility, turnaround time, and data quality
- Build and maintain Salesforce reports, dashboards, and data visualizations to support leadership decision-making
- Develop manual and automated test scripts for system enhancements
- Manage the full testing lifecycle, including UAT planning, execution, defect tracking, and business sign-off
- Produce and maintain clear end-user documentation, process guides, and training materials
- Support change management and user adoption through walkthroughs, documentation, and knowledge transfer
- Analyze, test, and manage enhancements that span multiple systems and applications
- Coordinate with developers and end users to ensure requirements and enhancements are delivered successfully
- Investigate reported user issues, evaluate alternative solutions, and recommend improvements aligned with operational needs
- Support special projects related to service transformation, system rollouts, and contingency planning as needed
Skills
- Bachelor's degree in Information Systems or equivalent practical experience
- 4+ years of experience in business analysis, including process flows and support of new system design
- Strong ability to convert business processes into technical and functional solutions
- In‑depth understanding of enterprise systems and shared service operations
- Salesforce experience strongly preferred, including workflow automation and reporting
- Jira, Confluence, SharePoint, Visio or similar documentation tools
- Experience with UAT coordination, test case development, and defect management
- Proficiency with Microsoft Office tools (Excel, Word, PowerPoint, Project)
- Strong analytical, documentation, and stakeholder communication skills
- Experience working in transformation or change‑driven environments
Benefits
- Medical
- Dental
- Vision
- Life insurance
- Short-term disability
- Additional voluntary benefits
- EAP program
- Commuter benefits
- 401K plan
- Paid leave may include Paid Sick Leave, where required by law
- Any other paid leave required by Federal, State, or local law
- Holiday pay upon meeting eligibility criteria
Company Overview
At LHH, we believe work should be meaningful, fulfilling, and connected. It was founded in 1967, and is headquartered in Jacksonville, Florida, US, with a workforce of 10001+ employees. Its website is http://www.lhh.com.