Note: The job is a remote job and is open to candidates in USA. PROMAN Staffing USA is a leading provider of temporary staffing throughout the United States, known for its strong reputation in the industrial staffing services sector. They are seeking a Bilingual Virtual Recruiter who will be responsible for determining applicant eligibility, scheduling orientations, and maintaining the call center database, while providing excellent customer service.
Responsibilities
- Serves Applicants by determining eligibility & hiring requirements; scheduling of new hire orientations; fulfilling requests
- Answers inquiries by clarifying desired information; researching, locating, and providing information as necessary
- Informs applicants by explaining orientation procedures; providing information; appointment scheduling/confirmations
- Fulfills requests by clarifying desired organization / branch goals
- Recognizing opportunities to up-sell positions; provide brief explanation of current jobs to applicants as requested
- Maintains call center database by logging all applicable information
- Updates job knowledge by participating in educational opportunities
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Not limited to other office tasks as assigned
Skills
- Communicate effectively in written and verbal forms
- Organization and attention to detail
- Able to handle sensitive or difficult issues with confidence and in a calm manner without being unduly influenced by intense emotions
- Data Entry Skills
- Must display persistence and dedication to complete all assigned tasks
- Strong problem-solving abilities
- Proficient with the Microsoft Office Suite
- Experience using other standard office equipment
- Good basic math skills
- Strong multi-tasking abilities
- Must be able to contribute to a positive team atmosphere
- Must demonstrate strong customer service orientation
- Must be detail and results oriented
- Excellent communication (listening, speaking, writing) & diplomacy skills
- Results oriented, knowing when to act and when to seek guidance or permission
- Assertive but respectful in communications with clients and team
- High school diploma or GED
- Minimum two years of experience working in call center or other related position
- Must be bilingual (English and Spanish)
- College degree preferred
- Call Center or Staffing experience a plus
Company Overview
PROMAN Staffing has more than 50 offices in 12+ states across the USA. It was founded in 1998, and is headquartered in Northbrook, Illinois, USA, with a workforce of 201-500 employees. Its website is https://www.paramountstaffing.com.