Note: The job is a remote job and is open to candidates in USA. Western Union is a global leader in cross-border money movement and payment services. They are seeking a Bilingual Regional Operations Specialist who will be responsible for optimizing business software, providing technical support, and ensuring operational efficiency for their agents in Northern California.
Responsibilities
- As an Operations Specialist, you’ll be the go-to guru for our tech needs
- From optimizing business applications, products and services to making sure to protect the business on a day to day
- Tech Operations Master: Keep our business tools (WUPOS, Prepaid, Peripherals etc.) running like a dream, ensuring our sales team stay productive and happy
- Data & System analytics support by observing trends when implementing new tech and products/solutions
- Tech Support Hero: Solve day-to-day technical hiccups, whether it’s software woes or hardware failures
- Front-End Fun: Help with basic hardware and system troubleshooting
Skills
- Bilingual in English and Spanish required
- Fluency in English is required
- Tech-Savvy: You're great with IT systems, cloud solutions, networking, and web hosting
- Software Wizard: You know your way around business tools like Power BI, ARC+, Snowflake, ServiceNow, SPLUNK and you can troubleshoot without breaking a sweat
- Customer service skills: You work well with clients and have great communication skills
- Quick Study: New tech doesn't intimidate you. You love learning and mastering new tools
- Travel anticipated approximately 20-30%
- Valid Driver's License and a reliable vehicle are required as this position requires regular travel within a defined territory
- Bilingual/bi-cultural experience is highly desired
Benefits
- Medical, Dental, Vision, and Life Insurance
- Tuition Assistance Program
- Parental Leave
- 401K Plan
Company Overview
Western Union provides consumers and businesses with fast, reliable and convenient ways to send and receive money around the world. It was founded in 1851, and is headquartered in Englewood, Colorado, USA, with a workforce of 5001-10000 employees. Its website is http://westernunion.com.Company H1B Sponsorship
Western Union has a track record of offering H1B sponsorships, with 93 in 2025, 86 in 2024, 101 in 2023, 62 in 2022, 90 in 2021, 102 in 2020. Please note that this does not guarantee sponsorship for this specific role.